Introduction
CO Line Coverage
The PARTNER MAIL system provides two levels of line coverage if you do not want
to use PARTNER MAIL Automated Attendant service, or you want to provide
coverage for a private line.
CO Line Coverage consists of assigning VMS Line Cover to a line enabling callers
who call in on the covered line to leave messages in the General Mailbox if no
owner is assigned to the line and no one answers the call. To enhance this feature,
the System Administrator assigns PARTNER MAIL Line Ownership to specify a
subscriber's extension (mailbox) as the “owner” of the covered line. When a call
comes in on the covered line, the system routes the caller to the line owner’s
mailbox if the call is not answered. The caller has the option of leaving a message or
transferring to another extension.
Voice Mailbox Transfer
Users may program buttons on their system phones that allow them to transfer
callers directly to another subscriber’s voice mailbox without causing the phone to
ring at the subscriber’s extension. This feature is useful when handling a call for a
person who is not at his or her desk. You can transfer callers to the subscriber’s
voice mailbox where they can leave a message.
Outcalling
The Outcalling feature enables the PARTNER MAIL system to notify a subscriber at
a remote telephone, or activate the subscriber’s beeper, when a new message is in
the subscriber’s mailbox. Subscribers who have the Outcalling feature administered
to their mailbox, can remotely log on to PARTNER MAIL Voice Mail Service and
retreive the new message or turn Outcalling ON or OFF. They can also enter and
change their outcalling telephone, beeper or pager number using the Voice Mail
Service (see the previous section).
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System Services and Features
