PARTNER MAIL - Initial Programming
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Action 1 — Selector Code Transfer
When a caller presses the Selector Code, the system transfers the call to the
specific extension, Hunt Group, or Calling Group that you assign to the
Selector Code. For example, when callers to ANY Travel press [
1
], the system
connects them to the cruise travel agent’s extension.
Action 2 — Play an Existing Submenu
When a caller presses the Selector Code, the system plays another menu
from which the caller presses another Selector Code. When callers to ANY
Travel press [
2
], for example, the system plays the Corporate Travel submenu.
The submenu must already exist before you can program this action.
Action 3 — Play an Existing Announcement
When a caller presses the Selector Code, the system plays a prerecorded
announcement. Use this Action to provide information such as your business
hours or a mailing address. When callers to ANY Travel press [
4
] they hear an
announcement regarding discounted trip information. The announcement must
already exist before you can program this action.
Action 4 — Prompted Transfer
When callers press the Selector Code, the system prompts them to enter an
extension. For example: ANY Travel uses extensions 10 through 40 in their
dial plan. They use Selector Codes 1 through 4 to direct callers to submenus
and announcements. To enable callers to enter extensions from the main
menu, ANY Travel assigns Prompted Transfer to Selector Code 5. Callers at
ANY Travel press [
5
] at the main menu and enter an extension number.
Action 5
✔
— Direct Extension Transfer
This is the factory setting for Selector Codes 1 through 5 on the Day and
Night Main Menus. Callers can enter an extension directly from the menu. For
example, if extensions 1 and 2 are used in the dial plan (indicating that all of
your extensions begin with 1 or 2) leave Selector Codes 1 and 2 at the
factory-setting. This enables callers to enter extension numbers without having
to enter another number first (see Action 4 above).
Program all announcements and lowest level submenus before programming higher
level submenus and the Automated Attendant Main Menus. Use this list to organize
your programming:
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Program and record all announcements first.
Create the submenus, starting with the lowest-level submenu and continuing
up the submenu levels.
Program and record the Day Main Menu.
Program and record the Night Main Menu.
4-18
Program Automated Attendant Menus
