Verifying System Operation
Automated Attendant Service
If the VMS Hunt Schedule is set for day only, ensure that the Night Service button is
OFF. If the VMS Hunt Schedule is set for night only, ensure that the Night Service
button is ON.
Immediate Answer
1.
Call in on a line answered by the Automated Attendant.
2.
Listen for the Automated Attendant Greeting. The call should be answered
after 2 rings.
3.
Repeat this test for each line programmed to be answered by the Automated
Attendant.
Delayed Answer
1.
Call in on a line assigned to the Automated Attendant. (Ask the primary call
handler not to answer the call.)
2.
Listen for the Automated Attendant Greeting. The Automated Attendant
service should answer the call after four rings.
3.
Repeat this test for each line programmed to be answered by the Automated
Attendant.
Day Main Menu
1.
Call in on a line programmed for Automated Attendant.
2.
Press [
1
] if prompted by the Touch-Tone Gate.
3.
After the greeting, choose a Selector Code offered on the Day Menu.
4.
Ensure that your call is transfered to the appropriate extension, or that the
appropriate announcement, or submenu is played.
5.
Repeat this test for each Selector Code offered on the Day Menu.
5-2
Automated Attendant Service
