User’s Guide ...
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... LUKAS BLACKBOX
14. Product Warranty
Product Name
Product S/N
Customer Name
Purchase Date
Customer Purchase
Place
Phone No.
(Dealer)
1. This product s free service warranty period is for one year from the purchase date.
2. This product is manufactured through strict and accurate quality control and inspection processes.
3. This user s manual is the warranty which won t be reissued. Therefore, please keep the manual
carefully.
4. If the product for repair is defined to be a chargeable service to the customer will be serviced with
the cost charged to the customer regardless of the warranty status.
5. If the failure is occurred during the user s normal product operation within the warranty period, the
repair service will be provided by QRONTECH s Customer Support Center for free of charge.
6. The warranty should be submitted for the repair request.
13. Warranty Service Support
The Verification Items before the Service Request
Service Support
- If the product needs the service, please submit a simple description to QRONTECH s Customer
Support Center or LUKAS website s Service Inquiry for fast and accurate service.
- During the service, depending on the situation, the product s data may be needed to be
deleted. Therefore, the important data should be backed up prior to the shipping to the customer
service. Please note that QRONTECH will not responsible for the data loss or delete.
Different Warranty Period is applied to accessories.
The cost for installation or removal or the product and the accessories is not under QRONTECH s
responsibility.
The warranty for the SD memory card is for 6 months after the purchase.
Major abnormality occurred within 10 days after the
purchase
Performance and/or Function abnormality occurred
within 1 month after the purchase
Up to the Third Failure occurred with the Same Problem.
Up to the Fourth Failure occurred with the Same
Problem
Up to the Fifth Failure occurred with the Different
problem
The Repair is Impossible Due to the Product Loss by the
Company, the Part Shortage or etc
Simple Adjustment or Foreign Substance Removal
without the Product Disassembly
The Failure Occurred by the User s Mistake in Handling
or Incorrect Repair Action
The Failure Occurred by the User s Disassembly or
Alternation
The Failure Occurred by Using Supplies not
Provided by QRONTECH
The Failure Occurred by Natural Disasters (Lightning
Strikes, Fires, Coastal and Flood Disasters, etc)
Product Replace-
ment or Refund
Within Warranty Period
Warranty
Free Repair
Free Repair
Product Replace-
ment or Refund
Product Replace-
ment or Refund
Product
Replacement or
Refund
Charged Repair
Charged Repair
Not Available
After Warranty Period
Not Available
Charged Repair
Charged Repair
Charged Repair
Refund with 10% added
amount to the
depression amount with
the fixed rate
Charged Repair
Charged Repair
The failure
occurred in
normal
operation
Product Repair Type
Repeated
Repair
Impossible
Repair
No Need for
Repair
The User s
Mistake
Other Causes
