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Q.
#
I would like to receive insurance company discount. Where is the serial number of the product?
A.
#
The serial number of the product is attached at the bottom of segment window of product.
Q.
#
What should I do we the folder in the card if I want to format the SD card.
A.
#
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Q.
#
i used AlwaysPower safe devices, but the blackbox sometimes is turned off while driving.
A.
#
Some of our customers who are using AlwaysPower safe devices experience this phenomenon. This is the problem
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voltage of battery decreases more than the value that was set-up due to increasing consumption of battery of vehicle
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Q.
#
After turning on the power, the warning sign pops up and it does not operate.
A.
#
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* Please be aware that this phenomenon is because SD card is locked most of the time.
Q.
#
I parked my car in a place with slop, but the parking mode is not operating (HD level blackbox)
A.
#
Lukas blackbox HD model judges whether the vehicle is being parked considering various information such as the
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mode does not operate may happen because the vehicle may misunderstand that current event is occuring while the
vehicle is maintaining the angle more than what is designated. Thus please be aware to understand about these points
for proper use of the parking mode.
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detaching.
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environment.
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basement environment or low light.
10. Customer support FAQ
