28
/8.$6%/$&.%2;
8VHUV*XLGH
29
Q.
#
The GPS built-in model seem to have the time becoming more incorrect. (Always connected to power)
A.
#
7KHSURGXFWVWKDWKDYH*36DPRQJWKH/XNDVEODFNER[SURGXFWVDUHTXLSSHGZLWKWKHUHYLVLRQIXQFWLRQRIWKHWLPH
ZKLOHUHFHLYLQJWKHVDRZHYHUDVIRUWKHWLPHUHYLVLRQLWLVUHQHZHGRQFHZKHQLQLWLDOO\ERRWLQJDQGWKXVUHYLVHG
:LWKWKLVUHDVRQHYHQWKRXJKWKH*36LVEXLOWLQLQVXFKFDVHZKHQLWLVDOZD\VWXUQHGRQE\XVLQJWKHSRZHU21
DOZD\VWKHWLPHLVPDLQWDLQHGE\WKHLQWHUQDOWLPHFLUFXLWFDOOHG57&57&LVRSHUDWHGE\DFHUWDLQFORFNDQGZKHQLWLV
WXUQHGRQGXHWRHUURUVRIWKHFOFRNWKHWLPHGLIIHUHQFHPD\VWDUWWRRFFXUE\VHFRQG,ILWLVWXUQHGRQIRUDORQJSHULRG
RIWLPHZLWKRXWWXUQLQJRIIWKHWLPHPD\EHFRPHPRUHLQFRUUHFW)RUUHYLVLQJWKHWLPHWXUQRIIDQGWXUQRQWKHSRZHURI
WKHEODFNER[DJDLQLQWKHUHJLRQZKHUH*36LVUHFLHYHGDQGLWZLOOEHSRVVLEOHWRUHQHZWKHWLPHE\UHFHLYLQJWKHWLPH
from satellite.
Q.
#
I have a GPS built-in model and the map is not displayed in the Lukas Duo Viewer.
A.
#
7KH*RRJOH0DSZKLFKLVXVHGLQGLVSOD\LQJWKH*36PDSLVRQO\DSSOLHGZKHQWKHYHUVLRQRI,QWHUQHW([SORUHULV,Q
FDVHRI;3VLQFHWKHYHUVLRQRIH[SORUHULVLWLVUHJDUGHGWREHQHFHVVDU\WRXSGDWHWKHYHUVLRQ7KHYHUVLRQRIWKH
,QWHUQHW([SORUHUFDQEHFKHFNHGE\ODXQFKLQJWKHLQWHUQHWZLQGRZDQGSXVKWKHKHOS!,QWHUQHW([SORUHULQIRUPDWLRQ
Thank you.
Q.
#
A phrase called "CHK" occurred in the product. What should I do?
A.
#
,WEHFRPHVLPSRVVLEOHWRQRUPDOO\XVHWKH6'FDUGEHFXDVHEDGEORFNEDGVHFWRULVFUHDWHGZLWKLQWKH6'FDUG,Q
FDVHRIEDGEORFNLWLVLPSRVVLEOHWRGHOHWHE\QRUPDOIRUPDWUDSLGIRUPDWDQGLI\RXLJQRUHLWDQGFRQWLQXRXVO\XVHLW
you may not be able to use the SD card.
:KHQ&+.RFFXUVLWFDQEHWUHDWHGE\XVLQJWKH6'BIRUPDWWHU:KHQWKHDERYHVWDWHPHQWRFFXUVSOHDVHYLVLWRXU
KRPHSDJHWRGRZQORDGDQGLQVWDOOWKH6'FDUGUDZQRUPDOIRUPDWSURJUDPWRGHDOZLWKLWDQGLIWKHSUREOHPRFFXUV
DJDLQDIWHUWKHWUHDWPHQWSOHDVHFRQWDFW
Q.
#
SD card breaks easily and the period of replacement is fast.
A.
#
6LQFHWKH6'FDUGLQWKHEODFNER[FRQWLQXRXVO\GHOHWHVDQGZULWHVWKHQHZYLGHRWKHOLIHVSDQRI6'FDUGEHFRPHV
VKRUWHULIXVHGZLWKRXWIRUPDWWLQJ6'FDUG%\IRUPDWWLQJWKH6'FDUGRQFHLQaZHHNVLWLVSRVVLEOHWRSUHYHQWWKH
PDOIXQFWLRQDQGHUURURIWKH6'FDUGLQDGYDQFHDQGWRH[WHQGWKHOLIHVSDQRIWKH6'FDUG
Q.
#
It seems the product is heating up, is it alright?
A.
#
/XNDVEODFNER[VHULHVZDVGHYHORSHGWRQRUPDOO\RSHUDWHDWWKHWHPSHUDWXUHEHWZHHQGHJUHHVaGHJUHHV
PRWLRQRSHUDWLRQRIGHJUHVVWRGHJUHHV$VIRUWKHPDWWHUVDVVRFLDWHGZLWKWKHPRWLRQVRIWKHSURGXFWVWKH\
should be kept well and the product may start to malfunction once the limit is exceeded. We expect that most of the
users will use the product properly meeting its motion temperature and we are certain that there will not be a big
RZHYHUWKHUHDUHRIWHQVRPHXVHUVDVNLQJDERXWZKDWZLOOKDSSHQLIWKHLQGRRUWHPSHUDWXUHUDSLGO\LQFUHDVHV
ZKLOHSDUNLQJRXWVLGHLQVXPPHUDQGWKLVGRHVQRWKDSSHQZLWKLQWKHVL]HRIPRWLRQHQYLURQPHQW
Q.
#
The focus of the saved video is not made.
A.
#
7KHLPDJHTXDLOW\PD\ORRNYDJXHGXHWRH[FHVVLYHH[SRUHVXUHFDXVHGE\WKHDQJOHRIWKHEODFNER[%DVHGRQWKH
UHFRPPHQGHGLQVWDOODWLRQDQJOHLQVWDOOWKHEODFNER[IDFLQJGRZQZDUGVDQGFKHFNSOHDVH
$VIRUDQRWKHUUHDVRQLWPD\EHDIIHFWHGGXHWRIRUHLJQVXEVWDQFHRU¿QJHUSULQWVWROHQVDQGWKHVWDWXVRIJODVVRIWKH
vehicle may be also affected by excessive tinting or backlight causing the screen look cloudy. In case of the focus on the
OHIWDQGULJKWVLGHVLQFHLWLVPDGHEDVHGRQWKHFHQWUDOIRFXVLQJGXULQJWKHPDQXIDFWXULQJSURFHVVWKHGHYLDWLRQRQWKH
OHIWDQGULJKWVLGHPD\RFFXULQWKHZLGHOHQV)RUPRUHGHWDLOHGWHVWSOHDVHGRQRWKHVLWDWHWRVHQGWKHSUREOHPYLGHRWR
OXNDV#TURQWHFKFRPDQGZHZLOOFKHFNWKHP
Q.
#
The left and right side of the saved video are cloudy.
A.
#
%HLQJDZLGHOHQVWKHRIWKHOHIWDQGULJKWVLGHPD\KDYHWKHFORXG\VFUHHQGLVWRUWLRQDQGGHYLDWLRQ2FFXUUHQFH
RIPRUHWKDQRIGHYLDWLRQRQOHIWDQGULJKWVLGHPRUHWKDQEDVHGRQ07)