User’s Guide ...
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... LUKAS BLACKBOX
12. Customer support FAQ
Q. I want to get a discount from an insurer. There is the product serial number?
The product serial number is attached to the SD card slot side of the product.
Q. There happens a buzzer sound during travel.
A Lukas black box has a built-in impact sensor that works depending on the travel curve,
speed bump and road surface condition, so a condition display window may flash along
with a buzzer sound. This is normal operation, so feel easy. When a buzzer sound
obstructs the operation, you can turn OFF the buzzer sound in the Lukas viewer terminal
environment setting.
Q. This is a model containing GPS, but its time goes wrong little by little. (normal power
connection)
Of the Lukas black box product groups, a product containing GPS has a time correction
function when receiving signals from a satellite. However, the time correction is renewed
once during initial booting when the product is booted to correct time.
For this reason, even if it has GPS, when it is continuously turned ON by using normal
power, time is maintained by a clock circuit called RTC inside.
RTC is operated by a certain clock, so there may be a period difference by 1 second when
it is turned ON for several days due to this error in the clock. Turning it ON continuously for
a very long time like this can make time go wrong little by little. In order to correct time, turn
it ON again with the power of a black box turned OFF in an area where GPS is received to
receive and renew time from the satellite.
Q. This is a black box containing GPS, but its private viewer displays no map.
This can be interlocked with the Google map used to display a GPS map only when the
Internet Explorer version of your PC is 7.0. Basically the basic Explorer version of XP is 6.0,
so I think that you need a version update.
You can check your Internet Explorer version by loading your Internet window and then
pressing Help
Internet Explorer Information.
Thanks
Q. How should I handle the folder in a SD card in order to format it?
Formatting the SD card, inserting the empty SD card into the black box, and turning ON
power makes the black box automatically create a necessary folder. Normal operation is
possible without any file. However, if you have a black box environment setting value, e.g.
you have set the screen adjustment value and the impact sensor sensitivity value as a user
value, backing up a Setup folder of the SD card, formatting the SD card, and then copying it
again can preserve the setting value. However, if you have formatted all of them, then
proceed with the environment setup newly from the viewer.
Q. I use a normal power safety device, but the black box is turned OFF sometimes
during travel.
There are some customers who suffer this phenomenon often while a normal power safety
device. This is a problem generated by consuming excessive currents from the vehicle
battery. Especially, this phenomenon can take place because the battery voltage drops
below the set value due to an increase in vehicle battery consumption during travel with the
vehicle heater, head lamp, fog lamp, navigation, etc. turned ON at night during winter. At
this time, you had better lower, control and use the set voltage value a little.
Q. After the black box power is turned ON, an English warning sentence appears and it
doesn t work.
Judging from the above symptom, of the SD_FAIL sentences, AIL was displayed.
The main reason that SD_FAIL appears is that the lock of a memory card was stuck or the
SD card recognition is malfunctioning, so if the above symptom is repeated continuously,
contact our customer support center(Tel: 82-2-2093-1257).
Mostly the SD card lock was stuck, so check this point.
Q. The car was parked on a slope, but the parking mode is not recognized. (HD class
black box)
The Lukas black box model LK-3700G has an automatic parking conversion function, so
the black box judges whether a car is parked by synthesizing various information such as
position movement information, vehicle stop angle, etc.
