13
W
ARRANTY
Luma Comfort products are warranted to be free from defects in workmanship or materials for one
(1) year from the date of purchase. If the product is found to be defective within this period, Luma
Comfort, at its sole option, will repair or replace any components that fail during normal operation.
The repairs or replacement will be made at no charge to the customer for parts and labor,
assuming that the customer shall be responsible for all transportation costs to and from Luma
Comfort. Luma Comfort retains the right to repair or replace (with a new or newly-refurbished
replacement product) the appliance at its sole discretion. This warranty does NOT apply to the
following:
•
Products without a proof of purchase
•
Products purchased from a source other than an authorized Luma Comfort dealer
•
Cosmetic damage such as scratches or dents
•
Damage caused by service performed by anyone who is not an authorized service
provider of Luma Comfort
•
Damage in transit
•
Damage caused by accident, abuse, misuse, water, flood, fire, improper installation,
maintenance negligence, commercial use for a non-commercial unit, acts of God or any
other acts of nature or external causes
•
Damage to a product caused by modifications or alterations without the written
permission of Luma Comfort
•
Normal wear and tear of parts that are designed to be replaced, such as filters or
batteries
•
Power failure and improper power supply such as low voltage, defective wiring or
inadequate fuses
•
Use of force or damage caused by external influences
•
Complete or partially dismantled appliances
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR
OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE
TO STATE.
IN NO EVENT SHALL LUMA COMFORT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR
CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE, OR INABILITY TO USE
THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE
EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT
APPLY TO YOU.
If you believe your product is defective, contact Luma Comfort for warranty service at 1-866-737-
6390 or support@lumacomfort.com. In your correspondence with Luma Comfort, please describe
the problem and request a return material authorization (RMA) number. You will also need to
provide the proof of purchase, return shipping address and a daytime phone number.
After a Luma Comfort representative confirms that your product is defective and is still under
warranty, you will receive an RMA and return shipping instructions. Products sent to our
headquarters without an RMA will be refused.
