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LIMITED WARRANTY FOR LUMIN SMART PANEL
This Limited Warranty gives you specific legal rights and you may also have other rights, which vary from state to state. We warrant that during the warranty
period, the product will be free from defects in materials and workmanship. We limit the duration and remedies of all implied warranties, including without
limitation the warranties of merchantability and fitness for a particular purpose to the duration of this express limited warranty. Some states do not allow
limitations on how long an implied warranty lasts, so the above limitations may not apply to you. Our responsibility for defective goods is limited to repair,
replacement, or refund as described below in this warranty statement.
Who May Use This Warranty?
Coulomb Inc. (d/b/a Lumin), a Delaware corporation located at address 501 Locust Ave, Floor 1, Suite 2, Charlottesville, VA
22902 (“
we
”) extends this limited warranty only to the consumer who originally activated the product an
d connected it to a Lumin Account (through
) and to any subsequent owner or other transferee of the product (“
you
”).
What Does This Warranty Cover?
This limited warranty covers defects in materials and workmanship of the Lumin Smart Panel (the “
product
”) for the
Warranty Period as defined below.
What Does This Warranty Not Cover?
This limited warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper installation;
(d) improper use; (e) failure to follow the product instructions; (f)
failure to adhere to the product’s technical specifications, including the product’s
environmental and electrical ratings; (g) modifications; (h)
unauthorized opening of the product’s cover; (i) tampering with the product’s internal
components; (j) unauthorized repair; (k) normal wear and tear; or (l) external causes such as accidents, abuse, flooding, lightning strikes, storms, or other
actions or events beyond our reasonable control. This limited warranty also does not apply to the software, mobile applications, technology and services
provided by Lumin which enable you to remotely access and view data that is collected, stored and transmitted by the product concerning electricity
consumption and/or to remotely control electrical circuits which the product is connected to (the “
Lumin Service
”). Use of the Lumin Service is subject to
and governed by the terms of the Lumin Service User Agreement, a copy of which can be accessed at https://www.luminsmart.com/consent-
documentation/. Any warranties provided by Lumin with respect to the Lumin Service are only those warranties expressly set forth in the Lumin Service
User Agreement.
What Is the Period Of Coverage?
The “Warranty Period” for this limited warranty starts on the date the product is first activated and connected to a
Lumin Account through https://www.luminsmart.com/
) and lasts (a) for two years for the product’s sensor boards and the processor board, including the
individual components that makeup the sensor boards and processor board, and (b) for ten years for all other components of the product. The Warranty
Period is not extended if we repair or replace the product. We may change the availability of this limited warranty at our discretion, but any changes will
not be retroactive.
What Are Your Remedies Under This Warranty?
With respect to any defective product during the applicable Warranty Period, we will, in our sole
discretion, either: (a) repair or replace such product (or the defective part) free of charge or (b) refund the purchase price of such product. We will also pay
for shipping and handling fees to return the repaired or replacement product to you if we elect to repair or replace the defective product.
How Do You Obtain Warranty Service?
To obtain warranty service, you must call 1-888-421-0616 or e-mail support@luminsmart.com during the
Warranty Period to obtain a Defective Merchandise Authorization (“
DMA
”) number. No warranty service will be provided without a DMA nu
mber.
Limitation of Liability
. The remedies descried above are your sole and exclusive remedies and our entire liability for any breach of this limited warranty.
Our liability shall under no circumstances exceed the actual amount paid by you for the defective product, nor shall we under any circumstances be liable
for any consequential, incidental, special or punitive damages or losses, whether direct or indirect. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
