34
Problem/Issue
Possible Cause
Trouble Shooting Method
ALWAYS TRY
THIS FIRST
Chair needs a
reset
Reboot the chair by
turning power switch on
the back of the chair
OFF, wait at least 10
seconds before turning
it back ON
Chair does not
function properly
1.
Bad connection
between power
plug and
socket
2.
Remote cable
connection
3.
No power
at outlet
4.
Bad fuse
1.
Unplug and reconnect
power cord again
2.
Check remote connection,
press power button on
remote
3.
Check to make sure power
is available at the wall
outlet
4.
Replace with fuse located
near power switch
Remote has no
power
Connection is lost
Reconnect the remote to
the chair
Armrest massager
does not function
Motor power or air
connection is lost
Reconnect air and motor
connectors
Abnormal noise
while working
May be from over
working the
massage
mechanism
1.
Reduce massage intensity
2.
Some parts may
need grease
Suddenly stops
working
1. Bad power
connection
2. Auto program
timer is up
1. Unplug and reinsert
power cord to the chair
2. Normal operation
Voice response
acting up
1. Bluetooth is
connected
2. Bad connection
between chair
and remote
1. Disconnect or turn off the
Bluetooth on your music
player
2. Reconnect the
remote and reboot
Cannot restore
position after
reclining
Actuators lost
power or
overloaded
Check connectors
and reboot the chair
Noise from foot
roller
Bearings or parts
need lubricating
Add grease to the parts that
make noise
Remote screen is
locked
Password
protection is
enabled
Enter default password
“1234” to unlock or access
all features of the chair
Table 2: Quick Trouble Shooting Guide
Summary of Contents for i9 Max
Page 1: ...1...
Page 22: ...22 Fig 15 Voice Response and Relax Music Selections Fig 16 Sleep Setting...
Page 40: ...40...