What is NOT covered
•
This warranty does not cover any loss or damage resulting from: improper installation, alterations, or
modifications of original condition, or unauthorized repairs
•
This warranty does not cover damage resulting from improper use of electrical/power supply, electrical
disturbances, and power surges
•
This warranty does not include any shipping expenses incurred
•
This warranty does not apply to normal wear and tear including leather or fabric covering by abuse.
•
The warranty does not apply if the product has been damaged physically, whether intentionally or accidental
or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns, loss of use during the
period the product is at a repair facility, or otherwise awaiting parts or repair; and products purchased from
unauthorized dealers.
•
This warranty is non-transferable and applies only to the original purchaser of this product.
Implied Warranty
•
Any implied warranties shall be limited to the duration of the 2 year portion of this warranty for home
use and 6 month portion of this warranty for commercial use. With regard to structural frame, it is limited
to the duration of the 5 year portion of this warranty for home use, and 6 month portion of this warranty for
commercial use.
•
In no case will LURACO be liable for incidental or consequential damages, whether such damages are
claimed on account of breach of warranty, breach of contract, negligence or strict/product liability, including
without limitation, damage to property (other than the product) or other economic losses.
•
LURACO shall not be liable for any personal injury, property, or any incidental or consequential damages of
any kind resulting from malfunctions, defects, misuse, improper installation or alteration of this product.
Extended Warranty Plan
LURACO’s massage chair comes with a high expectation in performance and reliability which should last for many
years. However, all products have a defective rate. If something does go wrong, LURACO can back it up with an
available Extended Warranty Plan. The Extended Warranty Plan provides customers a full 5 years of comprehensive
protection for LURACO’s massage chairs. For $395, you can rest assured that your massage chair will be taken care
of as soon as possible.
Note:
Extended warranty plan is only available for home use application only. We do not offer this plan for
commercial use.
How to get a warranty service:
•
Customer must provide proof of purchase to claim any warranty.
•
Customer must obtain a return authorization number in order to ship the chair to a service center.
•
Customer may obtain service advice by contacting the LURACO Technologies customer service
department toll-free at 1-800-483-9930
Important return Instructions
If you need to send a unit to Luraco Technologies for repair, please follow the steps below
1. Carefully pack the item in its original carton or other suitable box to avoid damage in shipping
2. Before packing your unit; be sure to enclose:
1. Your name with full shipping address and telephone number
2. A dated receipt for PROOF OF PURCHASE
Attach documentation detailing the problem you are having with your device
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