21
Problem/Issue
Possible Cause
Trouble Shooting
Method
Chair does not
function properly
1. Bad connection
between power
plug and socket
2. Remote cable
connection
3. No power at outlet
4. Bad fuse
1. Unplug and
reconnect
power cord
again
2. Check remote
connection,
press power
button on
remote
3. Check to make
sure power is
available at the
wall outlet
4. Replace with
fuse of exact
ratings
Tapping or humming
sounds
Sounds from air valves
or air compressor
Normal
phenomenon
Shoulder detection not
accurate
Sensor may be out of
calibration
Adjust the shoulder
position manually
and save to your
user’s setting
Abnormal noise while
working
May be from over-
working the massage
mechanism
Reduce massage
intensity
Suddenly stops
working
1. Bad power
connection
2. Auto program timer
is up
1. Unplug and
reinsert power
cord to the chair
2. Normal
operation
Cannot restore
position after reclining
Lost power or
calibration
Reboot the chair
Remote control is
warm
Over recommended
usage
Normal
phenomenon
Noise from foot roller
Bearings need
lubricating
Noise from foot
roller
Footrest does not
extend automatically
Boot-up sequence error
Reboot the chair
without a user in it
Remote screen is
locked
Password protection is
enabled
Enter default
password “1111” to
unlock
Note:
If problem(s) are not found in the troubleshooting guide, please turn
off power supply and contact the manufacturer for assistance.
