The complete Luvele range of products is backed by our 1 Year Total Cover
Warranty. Our warranty will covers any manufacturing fault with the product and
will also cover damage caused during transit.
Your warranty starts from the purchase date of your Luvele product.
You do not need to register your warranty as your details are automatically
processed at the time of purchase.
Warranty Process
We want to make any warranty claim as simple as possible for you. All you need to
do is contact us at
support@luvele.com
and provide us information about the
problem you are having with your item. Firstly, we will suggest some
troubleshooting ideas to establish whether or not the issue can be fixed without a
return. Photos of the fault may be requested if and where appropriate, and if it
will ensure a faster resolution.
Generally, if you have an issue with your item within 30 days of receiving it, we will
email you a prepaid return label that can be printed out and used to send the item
back with. We will then generally send you a brand new item. The new item will be
shipped within 48 hours of receiving the faulty item back. A confirmation email will
be send when your faulty item is received back.
If you have an issue after the 30 day period we will consider repairing your item if
suitable. If it cannot be repaired it will be replaced with a brand new item. Refunds
will only be offered within the 30 day money back guarantee, if you choose this
option over a new replacement. Outside of this 30 day period, your item will be
repaired or replaced.
We are here to help, so please email us and the best solution to meet your needs
will be offered.
support@luvele.com
1 Year Warranty
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