Page 38 of 44
©2018 Lytx, Inc. - Confidential & Proprietary.
Problem
Possible Causes and Solutions
The ER-SV2 device is not
booting properly. The
device briefly connects
to the Lytx Installation
Tool, then disconnects.
There may be insufficient current on the constant power connec-
tion. Check that connection. Ensure the source wire is capable of
supplying 5 amps.
There may be a loose or insufficient chassis ground. Inspect the
ground connection to ensure it's tight and it's in a location free
of paint or rust.
The ER-SV2 device does
not connect to the laptop
at all.
There may be an issue with that specific USB port. Try
connecting to a different USB port on the laptop.
The laptop may not be detecting the device. Open Device
Manager on your laptop. Verify that "Remote NDIS6 based
Device" shows up under "Network Adapters".
There may be an issue with the brown wire connection. Check
the wire for damage. Gauge the wire with a voltmeter for
12V/24V with the ignition on. Check the vehicle fuse for that
circuit.
The Model and Device
Serial Number do not
appear in the Lytx Install-
ation Tool.
There may be an issue with Windows Firewall. Plug the device in
again and verify that the Lytx Installation Tool is allowed
through Windows Firewall.
The Lytx Connection is
not being detected in the
Lytx Installation Tool.
Try creating a manual event and then doing a forced check-in.
To manually create an event, push either of the blue manual
record buttons on the device. The LED status lights on the
device will light up green one-by-one from the left to right until
all are lit, indicating the event has been created.
After the event is created, hold one of the manual record
buttons for 10 seconds to attempt a forced check-in to Lytx. The
LED status lights will light up and blink green one-by-one from
the left to right until all are lit, indicating the check-in was
successful.
The device may be in an area without reception. Bypass this for
now by checking the "Known Issue Bypass" box. Re-test this
connection when the device is in a location with better recep-
tion.