SERVICE AND WARRANTY
INFORMATION
HOW TO GET SERVICE UNDER THE TERMS OF THE LIMITED
ONE YEAR WARRANTY
For warranty repair, do not return your product to the place of purchase unless it was
purchased from Mike’s Train House in Columbia, MD. Instead, follow the instructions
below to obtain warranty service as our dealer network is not prepared to service the
product under the terms of this warranty.
1. First, write, call or FAX MTH Electric Trains, 9693-A Gerwig Lane, Columbia, MD
21046, 410-381-2580 (FAX No. 410-381-6122), stating when it was purchased and what
seems to be the problem. You will be given a return authorization number to assure that
your merchandise will be properly handled upon its receipt.
2. CAUTION: Make sure the product is packed in its original factory packaging including its
foam and plastic wrapping material so as to prevent damage to the merchandise. The
shipment must be prepaid and we recommend that it be insured.
A cover letter, including
your name, address, daytime phone number, Return Authorization number and a full
description of the problem, must be included to facilitate the repairs. Please include the
description regardless of whether you discussed the problem with one of our service
technicians when contacting MTH for your Return Authorization number.
3. Please make sure you have followed the instructions carefully before returning any
merchandise for service.
LIMITED ONE YEAR WARRANTY
This item is warranted for one year from the date of purchase against defects in material or
workmanship. We will repair or replace (at our option) the defective part without charge for
parts or labor, if the item is returned to the address below within one year of the original date
of purchase. This warranty does not cover items that have been abused or damaged by
careless handling. Transportation costs incurred by the customer are not covered under
this warranty.
This warranty gives you specific legal rights and you may have other rights which vary from
state to state.
ProtoSounds™ is a trademark of MTH Electric Trains. DCRU® is a registered copyright of
QS Industries, Inc.
