ME401-2
M-Tec ME401-2, Technical Manual v.1.3a, September 2012
Page 20
Complaints
Return of faulty products must always be accompanied by a complaint note.
The template for returning complaints can be downloaded from the M-Tec website:
http://www.m-tec.dk/en/gsm_applications/rma/
If a returned product that was announced faulty, turns out not to have any errors when
tested at the factory, an examination invoice with a fee of DKR 250,- per product plus
return freight costs will be issued – not taken into consideration the original purchase
costs.
Try to make the error description as detailed as possible. Insufficient error descriptions will
extend the service time. The terms “Defective”, “Does not work”, “Dead” etc. are not
accepted as a detailed error description.
When the complaint note has been filled out, please send it to our service department. At
the following e-mail address:
service@m-tec.dk
Print out the complaint note and pack it together with the faulty product and send both to
the following address.
M-Tec A/S
Industrivej 10
DK-9490 Pandrup
Denmark
Attention: Service
