12
TROUBLE SHOOTING GUIDE
SYMPTOM
CAUSE
REMEDY
The whirlpool will not turn on.
• No power to the pump.
• Check the power to the GFCI
• Water level too low.
circuit breaker for the pump.
• Add water until the level sensor
is covered as in fig. 9d on page 6.
The whirlpool has a Smart-Touch
• The water level is too low.
• Add water until the Pearl logo
control and LOW WATER flashes
on the control illuminates.
on the digital display.
The pump surges.
• The suction screen may be clogged.
• Inspect suction screen for hair or
• The impeller may be clogged.
other debris.
• Jet nozzle is pointing at return.
• Adjust jet nozzle direction.
The pump comes on but does
• Priming.
• It takes about two or three
not move any water.
minutes for the pump to prime.
The pump moves water but at
• Air controls are not open.
• Open air controls as desired.
low pressure or loud noise.
• The suction screen is clogged.
• Inspect suction screen for any
• Impeller is clogged on pump.
debris, clean.
• Inspect pump for debris and clean.
The whirlpool system leaks.
• Damage in shipping, or other
• Contact Technical Service for
improper handling.
help.
The bath water drains very slowly. • Bath waste plug is set too low.
• Remove bath waste plug and
adjust the height by backing out
and tightening the lock nut as in
the set screw fig. 8 page 8.
The bath waste will not stay open • Contact Technical Service for
while draining.
help.
The mood lights will not turn on.
• No power to the lights.
• Check the power to the GFCI
• Burned out or broken bulbs.
circuit breaker for the lights.
• Remove the clear light cover and
replace bulbs. Refer to page 6
mood lights.
The in-line heater does not heat
• No power to the heater.
• Check the power to the GFCI
sufficiently.
circuit breaker for the heater.
NOTE
: IF ABOVE TROUBLE SHOOTING GUIDE IS INEFFECTIVE, CALL OUR TECHNICAL SERVICE AT
(800) 851-5375 OR (763) 424-3335. PLEASE HAVE THE FOLLOWING INFORMATION READY FOR
THE SERVICE TECHNICIAN:
• Name, address, and telephone number of the person we can contact to set up an appointment.
• The model and serial number of your whirlpool. You will find this information on the cover of the
Owners Manual.
• Have a complete description of the problem to aid the technician in his determination how best to
solve the problem.
REMEMBER:
An in-line heater is designed to maintain water temperature, not to substitute for a water heater.
It is common for the heater indicator light to fluctuate on and off in normal operation.
