21
TROUBLESHOOTING
To keep the warranty valid, never try to repair the product yourself.
Malfunctions may occur with any electrical equipment. This must not always involve a defect of
the device. Therefore, check the following table to see if you can correct the problem yourself.
Malfunction
Possible cause/Remedy
The Soundbar does not work.
Disconnect the Soundbar from the power supply for a
few minutes, then reconnect.
No sound from Soundbar speakers.
Use the correct audio cable to connect your Soundbar
to your TV or other devices.
On your Soundbar remote control, press the Source
buttons to select the correct audio input.
Make sure that the Soundbar is not muted. Press VOL
+/- to restore the sound (see ‘Adjust the volume’ on
page 10).
Switch or set to other audio signal of your connected
external device (this product supports Dolby Digital and
LPCM).
A device cannot connect with the
Soundbar via Bluetooth.
The device does not support the compatible profiles
required for the Soundbar.
You have not enabled the Bluetooth function of the
device. See the user manual of the device on how to
enable the function.
The device is not connected correctly. Connect the
device correctly.
The Soundbar is already connected with another Blue-
tooth device. Disconnect the connected device, then try
again.
Quality of audio play from a connec-
ted Bluetooth device is poor.
The Bluetooth reception is poor. Move the device closer
to the Soundbar, or remove any obstacle between the
device and the Soundbar.
The connected Bluetooth device con-
nects and disconnects constantly.
The Bluetooth reception is poor. Move the device closer
to the Soundbar, or remove any obstacle between the
device and the Soundbar.
For some Bluetooth devices, the Bluetooth connection
can be deactivated automatically to save power. This
does not indicate any malfunction of the Soundbar.
No reaction to the remote control
The battery has been exhausted, please replace by a
new one.
Ensure the battery is placed correctly.
