i-
ALERT® Gateway Installation Guide
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3.1
Troubleshooting
I don’t have an i-ALERT Ai Platform PRO Account
To view your i-ALERT enabled sensors online via the i-ALERT Gateway you must have a PRO account. If you do not
have a PRO account contact us at
sales@i-alert.ai
or log into your i-ALERT account at
www.i-alert.ai
and follow the
instructions to upgrade your account to Ai PRO.
I have logged into my i-ALERT Ai PRO account and I don’t see my i-ALERT sensors.
The i-ALERT Ai Platform will only show you i-ALERTs that are registered
to your account.
Make sure to complete the i-ALERT registration process during
configuration of the i-ALERT sensor.
When logged into the i-ALERT Ai Platform make sure you are
looking at the correct account.
If you are not sure who the sensors is registered to and need
assistance contact us at
support@i-alert.ai
with a picture of i-
ALERT sensor serial number located on the bottom of the i-
ALERT sensor.
How do I know the i-ALERT Gateway is communicating properly?
With a personal computer or mobile device make sure you are in wireless range of the gateway. Go to
the Wi-Fi settings on your device and look for a network with the SSID i-ALERT Gateway MXXXXXXX.
Connect to this Network and enter in the user password provided at the top of page. For misplaced
passwords please contact
support@i-alert.ai
.
Once connected to the WI-FI network open a browser and in the
address bar type
https://192.168.100.1:8443/itt
. The user will be
directed to the gateway login page.
Sign in to the gateway login page with:
Username:
i-ALERT
Password:
i-ALERT
Gateway Status Page: