802-
VLZ3
80-VLZ3
Appendix A: Service Information
Power
• Check that the supplied power supply is con-
nected to a live AC outlet. The power LED on
the mixer should come on when the power
switch is on.
Repair
For warranty service, please refer to the warranty
information on page 27.
Non-warranty service for Mackie products is avail-
able at a factory-authorized service center. To locate
your nearest service center, visit www.mackie.com, click
“Support” and select “Locate a Service Center.” Service
for Mackie products living outside the United States can
be obtained through local dealers or distributors.
If you do not have access to our website, you can
call our Tech Support department at 1-800-898-3211,
Monday-Friday, during normal business hours, PST, to
explain the problem. Tech Support will tell you where
the nearest factory-authorized service center is located
in your area.
Need help with your new mixer?
• Visit www.mackie.com and click Support
to find: FAQs, manuals, addendums, and
user forums.
• Email us at: techmail@mackie.com.
• Telephone 1-800-88-311 to speak with
one of our splendid technical support
representatives (Monday through Friday,
normal business hours, PST).
If you think your 802-VLZ3 has a problem, please
check out the following troubleshooting tips and do your
best to confirm the problem. Visit the support section of
our website (www.mackie.com) where you will find lots
of useful information such as FAQs, documentation and
user forums. You may find the answer to the problem
without having to send your mixer away.
Troubleshooting
Bad Channel
• Is the gain set correctly?
• Is the level knob turned up?
• Is the instrument switch set correctly? (Chan-
nels 1–2 only).
• Try the same source signal in another channel,
set up exactly like the suspect channel.
• Check that the pan knob is set correctly.
• Check the EQ and the low-cut switch.
Bad Output
• Is the associated level knob (if any) turned up?
• If it’s one of the main outs, try unplugging all
the others. For example, if it’s the 1⁄4" left main
out, unplug the RCA and XLR left outputs. If
the problem goes away, its not the mixer.
• If a left speaker is presumed dead, switch the
left and right cords, at the mixer's main outs. If
the left speaker is still not working, it’s not the
mixer.
Noise
• Turn the channel level and aux return knobs
down, one by one. If the sound disappears, it’s
either that channel or whatever is plugged
into it, so unplug whatever that is. If the noise
disappears, it’s from your whatever.
Correct disposal of this product.
This symbol indicates that this product should not be disposed of with your household waste, according to the WEEE Directive (2002/96/EC) and your national law. This product
should be handed over to an authorized collection site for recycling waste electrical and electronic equipment (EEE). Improper handling of this type of waste could have a possible negative impact on the environment and
human health due to potentially hazardous substances that are generally associated with EEE. At the same time, your cooperation in the correct disposal of this product will contribute to the effective usage of natural
resources. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste authority, or your household waste disposal service.
