Mackie FreePlay LIVE, Owner'S Manual

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eePlay LIVE

12

FreePlay LIVE

Appendix A: Service Information

Noise

•  Make sure all connections to the FreePlay LIVE are good  

    and sound.

•  Make sure none of the cables are routed near AC cables,  

    power transformers, or other EMI-inducing devices.

•  Is there a light dimmer or other SCR-based device on  

    the same AC circuit as the FreePlay? Use an AC line filter  

    or plug the FreePlay into a different AC circuit.

Hum

•  Try disconnecting the cable connected to the main input  

    jack. If the noise disappears, it could be a “ground loop,”  

    rather than a problem with the FreePlay. Try some of  

    the following troubleshooting ideas:

     •  Use balanced connections throughout your system  

        for the best noise rejection.

     •  Whenever possible, plug all the audio equipment’s  

        line cords into outlets which share a common   

        ground. The distance between the outlets and the  

        common ground should be as short as possible.

Bluetooth Issues

•  Please email or call  Technical Support if you  

    are having Bluetooth connection issues:

     o  mackie.com/support-contact 

     o  1-800-898-3211

Repair

For warranty service, refer to the warranty information  

on page 16.

Non-warranty service is available at a factory-authorized 

service center. To locate the nearest service center, visit  

www.mackie.com/support/service-locator. Service for  

FreePlays living outside the United States may be obtained 

through local dealers or distributors.

If you do not have access to our website, please call our Tech 

Support department at 1-800-898-3211 (normal business hours, 

Pacific Time), to explain the problem. They will tell you where 

the nearest factory-authorized service center is located in your 

area.

If you think your FreePlay LIVE has a problem, please check 

out the following troubleshooting tips and do your best to 

confirm the problem. Visit the Support section of our website 

(www.mackie.com/support) where you will find lots of useful 

information such as FAQs and other documentation. You may 

find the answer to the problem without having to part with your 

FreePlay LIVE.

Troubleshooting

No power

•  Our favorite question: Is it plugged in? Make sure  

    the included power adapter is securely fastened  

    to both the FreePlay LIVE and AC outlet.

•  Our next favorite question: Is the power switch on?  

    If not, try turning it on.

•  Are the meters on the top panel illuminated?

•  Is the battery charged?

No sound

•  Is the level of the input source turned all the way down?  

    Verify that all the volume controls in the system are   

    properly adjusted. Look at the level meter to ensure that  

    the FreePlay LIVE is receiving a signal.

•  Is the signal source working? Make sure the connecting  

    cables are in good repair and securely connected at both  

    ends. Make sure the output level control of the source  

    is turned up sufficiently.

•  Make sure the source(s) are not turned off or muted.  

    If you find something like this, make sure the level is  

    turned down before disengaging the offending switch.

Poor sound

•  Is it loud and distorted? Make sure that you’re not    

    overdriving a stage in the signal chain. Verify that    

    all level controls are set properly.

•  Is the input connector plugged completely into the jack?  

    Be sure all connections are secure.