Mackie HMX-56, Owner'S Manual

15

Owner’s Manual

Owner’

s Manual

HMX-56 Limited Warranty

A.

 LOUD Technologies Inc. warrants all materials, 

workmanship and proper operation of this product for a period 

of 

one year

 from the original date of purchase. If any defects 

are found in the materials or workmanship or if the product 

fails to function properly during the applicable warranty 

period, LOUD Technologies, at its option, will repair or replace 

the product. 

This warranty applies only to equipment sold 

and delivered within the U.S. by LOUD Technologies Inc. or 

its authorized dealers.

B.

 Failure to register online or return the product registration 

card will not void the one-year warranty.

C.

 Service and repairs of Mackie products are to be 

performed 

only

 at a factory-authorized facility (see D below). 

Unauthorized service, repairs, or modification will void this 

warranty. To obtain repairs under warranty, you must have a 

copy of your sales receipt from the authorized Mackie dealer 

where you purchased the product. It is necessary to establish 

purchase date and determine whether your Mackie product is 

within the warranty period. 

D.

 To obtain factory-authorized service:

1.

 Call Mackie Technical Support at 800/898-3211, 7 

AM to 5 PM Monday through Friday (Pacific Time) to get 

a Service Request Number. Products returned without a 

Service Request Number will be refused. 

2.

 Pack the product in its original shipping carton. Also 

include a note explaining exactly how to duplicate the 

problem, a copy of the sales receipt with price and date 

showing, and your return street address (no P.O. boxes or 

route numbers, please!). If we cannot duplicate the problem 

or establish the starting date of your Limited Warranty, we 

may, at our option, charge for service time.

3.

 Ship the product in its original shipping carton, 

freight 

prepaid

 to the authorized service center. The address of 

your closest authorized service center will be given to you 

by Technical Support.

IMPORTANT:  Make sure that the Service Request 

Number is plainly written on the shipping carton.

E.

 LOUD Technologies reserves the right to inspect any 

products that may be the subject of any warranty claims before 

repair or replacement is carried out. LOUD Technologies may, 

at our option, require proof of the original date of purchase in 

the form of a dated copy of the original dealer’s invoice or sales 

receipt. Final determination of warranty coverage lies solely 

with LOUD Technologies. 

F.

 Any products returned to one of the LOUD Technologies 

factory-authorized service centers and deemed eligible for 

repair or replacement under the terms of this warranty will 

be repaired or replaced within thirty days of receipt. LOUD 

Technologies and its authorized service centers may use 

refurbished parts for repair or replacement of any product. 

Products returned to LOUD Technologies that do not meet the 

terms of this Warranty will be not be repaired unless payment 

is received for labor, materials, return freight, and insurance. 

Products repaired under warranty will be returned freight 

prepaid by LOUD Technologies to any location within the 

boundaries of the USA.

G.

 LOUD Technologies warrants all repairs performed 

for 90 days or for the remainder of the warranty period. 

This warranty does not extend to damage resulting from 

improper installation, misuse, neglect or abuse, or to exterior 

appearance. This warranty is recognized only if the inspection 

seals and serial number on the unit have not been defaced or 

removed.

H.

 LOUD Technologies assumes no responsibility for the 

quality or timeliness of repairs performed by an authorized 

service center.

I.

 This warranty is extended to the original purchaser and to 

anyone who may subsequently purchase this product within 

the applicable warranty period. A copy of the original sales 

receipt is required to obtain warranty repairs.

J.

 This is your sole warranty. LOUD Technologies does not 

authorize any third party, including any dealer or sales 

representative, to assume any liability on behalf of LOUD 

Technologies or to make any warranty for LOUD Technologies 

Inc.

K.

 THE WARRANTY GIVEN ON THIS PAGE IS THE SOLE 

WARRANTY GIVEN BY LOUD TECHNOLOGIES INC. 

AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS 

AND IMPLIED, INCLUDING THE WARRANTIES OF 

MERCHANTABILITY AND FITNESS FOR A PARTICULAR 

PURPOSE. THE WARRANTY GIVEN ON THIS PAGE SHALL BE 

STRICTLY LIMITED IN DURATION TO ONE YEAR FROM THE 

DATE OF ORIGINAL PURCHASE FROM AN AUTHORIZED 

MACKIE DEALER. UPON EXPIRATION OF THE APPLICABLE 

WARRANTY PERIOD, LOUD TECHNOLOGIES INC. SHALL 

HAVE NO FURTHER WARRANTY OBLIGATION OF ANY 

KIND. LOUD TECHNOLOGIES INC. SHALL NOT BE LIABLE 

FOR ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL 

DAMAGES THAT MAY RESULT FROM ANY DEFECT IN THE 

MACKIE PRODUCT OR ANY WARRANTY CLAIM. Some states 

do not allow exclusion or limitation of incidental, special, or 

consequential damages or a limitation on how long warranties 

last, so some of the above limitations and exclusions may not 

apply to you. This warranty provides specific legal rights and 

you may have other rights which vary from state to state.

Please keep your sales receipt in a safe place.