10
Frequently Asked Questions (FAQs)
Do I need a MADRIX
®
NEO and a MADRIX
®
KEY?
No. The MADRIX
®
3 Software license for 512 DMX channels data output is
already included and activated automatically when connected to MADRIX
®
. A
MADRIX
®
KEY is not necessary for operating the MADRIX
®
NEO. However, you
may connect both to your computer to use their output features together.
Is it possible to use more than one MADRIX
®
NEO?
Yes. Up to 60 NEOs can be connected to a USB host controller and used at the
same time. Please connect every NEO to an active USB 2.0 port or use a
USB 2.0 hub with a power supply.
Does the MADRIX
®
NEO work in stand-alone mode?
No. The NEO needs to be connected to a computer and works in live mode.
Can I use a mobile computer instead of a desktop computer?
Yes. Mobile computers, such as laptops or notebooks, may be used to run
the MADRIX
®
Software. Please pay attention to the system requirements and
adjust the power saving options of your operating system.
Can I use other software apart from MADRIX
®
to control lights?
No. The recommended software is MADRIX
®
.
Can I use this interface to control lasers, moving heads, or scanners?
No. The MADRIX
®
Software is not designed for such an area of application.
What does the blinking LED on the interface mean?
Please read the chapter ‘Description Of Status LED Codes’ on page 8.
Can I repair the MADRIX
®
NEO myself?
No. Do not attempt any repairs. Any attempt will void your warranty (see p.3)!
What can I do if my unit does not work anymore?
Please contact your dealer or supplier if the device seems to be defective.
