Instructions for purchaser - conditions for guarantee and complaints:
1) Complaints of completeness of the delivery can be exercised in accordance with the Commercial Code and Civil Code at the
supplier.
2) Producer gives a guarantee on the product for the period of 24 months starting on a day of sale to the end customer whereby t he
temperature of the return pipe by operation must be at least 60 °C. Guarantee period begins by date of sale regardless of the time
when the product was put into operation.
3) Guarantee does not apply to failures that were caused:
By not abiding by the manual and instructions for use and maintenance of the boiler, inappropriate maintenance and operation or
by using the product for other purposes than intended under normal conditions, by low-temperature corrosion of the boiler, wrong
or unprofessional manipulation or by burning unauthorized fuel. It does not apply to failures caused by using components other
than recommended by the producer or the supplier as well as repairs and modifications performed by person other than authorized
by the producer or the supplier. Furthermore it does not apply to failures caused by accidental or deliberate penetration of liquids,
insects, animals or other objects into the interior of the product.
4)
In case of failure of a component, this component will be repaired or changed within a guarantee period after the damaged
component has been delivered with covered cost for the transport by customer.
5) Guarantee is valid if the product is being used as described and determined in the letter of guarantee. In case the relevant
instructions are ano fulfilled, guarantee will fail. This is valid also for damages caused during transport that has not been provided
by our company´s means by our own vehicle and our drivers. Therefore it is necessary to control the product and check possible
imperfections when receiving the product or report the failures to the seller when receiving the product.
6) Guarantee expires in case of failures caused by unprofessional plugging (by not keeping to the connection mentioned in the
manual), in case of overloading as a result of high voltage or voltage change or when using fuel other than prescribed for this type
of product.
Guarantee does not include any materials that are subject to common wear and tear: sealing and packing rope, fire concrete block
and filling and sibral filling.
Guarantee will not be granted and accepted in case the customer does not fulfil agreed account terms in due date to the seller.
Minor variations in colour, enamel or dimension do not represent a reason for complaint.
Transport of a service technician does
not fall within quarantee repairs and the customer endows the cost to full extent.
7) Possible complaints of any sort must be sent by the end customer
in written form
within three workdays since the day of
discovery of failure by post, fax or the electronic post and the supplier must be given all relevant information; report about the
emerged failure sent by other means than by post has to be confirmed by a letter sent within three days at most. Authorized person
is obliged to prove to the supplier the occurance of damage caused by the failure of the product without postponement - three
workdays since the request from the side of the supplier at latest. Producer is obliged to take stand in written form within 30 days
from the announcement of the complaint and in case of accepting the complaint remove the failure.
Costs for ungrounded complaints, damages caused by the user by not abiding by the manual, unprofessionally performed
assemblage, that may result in wrong operation of the product or reduced performance are covered by the user of the product to
full extent.
Rights of the responsibility for the failures of the product that fall under the guarantee period lapse when not enforced during the
guarantee period.
Customer has been acquainted with the operation of the boiler by purchase of the product.
Producing company rejects any responsibility for material or property damage either direct or indirect including consequent
damages. Claims from damages of the product do not affect claims for damages caused by casual relationship with the damage of
the product.
Producer reserves the right of change in innovation of the product that may not be included in this instruction.
In case of intervention into the wiring of the boiler by person other than authorized service technician or other
professionally trained worker the guarantee expires.
The letter of customer must be duly filled in and sent to the producer or otherwise customer loses claim on the repair under
guarantee.
