14
Z-Max Getting Started
Additional Help
If you have any problems with missing equipment, basic setup, or require further assistance, you can contact
Technical Support by telephone, email, or Internet. If you need more information than is included in this brief
Getting Started, then please spend some time with the enclosed documentation before contacting Technical
Support.
Thales Navigation Products Technical Support
North, Central, and South America (NCSA) plus International
Monday thru Friday, 7:00 A.M. to 5:00 P.M. (PST, GMT -8 hours/PDT, GMT -7 hours)
Tel: 800 229 2400, Option 1 (North America)
Tel: 408 615 3980 or 408 615 3981 (International)
Fax: 408 615 5200
Email: professionalsupport@thalesnavigation.com
Europe, Middle East, and Africa (EMEA) plus International
Monday thru Friday, 8:00 A.M. to 6:00 P.M. (GMT +1)
Tel: 33 2 2809 39 34
Email: professionalsupportemea@thalesnavigation.com
When contacting Technical Support, the following minimum information is required:
Receiver serial number
Software version number
Software key serial number, if applicable
Firmware version number
A clear, concise description of the problem.
Also visit the Thales Navigation FTP site at ftp://ftp.thalesnavigation.com for updates to current firmware,
software, product release notices, PDF versions of manuals, training materials, and FAQs.
© 2003 Thales Navigation, Inc. All rights reserved. Z-Max is a trademark of Thales Navigation.
