10
TROUBLESHOOTING
Problem
Possible Cause
Solution
“ADD WATER”
indicator is on.
Lack of water.
Stop the ice maker, gill water, and press “POWER”
button again to restart the unit.
“ICE” indicator
is on.
Ice basket is full.
Remove ice from ice basket or continuously press
“SELECT” button 5 seconds. The unit could make
ice 10 cycles even “ICE” indicator is on.
“WATER” and “ICE”
indicators are both
illuminated.
Ice shovel is stuck.
Check if ice is blocking the ice shovel, otherwise
consult a certified technician.
Ice cubes stick
together.
Ice making cycle is too long.
Stop the ice maker, and restart when the ice
blocks melt. Select the small ice size.
Water temperature in inner tank is too low.
Change the water in the reservoir. Use water
between 45°F-90°F.
Leaving ice in the appliance for an extended
period of time may result in the appliance
recycling the ice by melting it down and making
a new batch.
Transfer ready-made ice to another container and
store in a cooler or freezer to avoid recycling.
Ice cubes are
melting.
Leaving ice in the appliance for an extended
period of time may result in the appliance
recycling the ice by melting it down and making
a new batch.
After extended period transfer ready-made ice to
another container and store in a cooler of freezer
to avoid recycling.
Ice making cycle is
normal but no ice
is made.
Ambient temperature or water temperature in
inner tank is too high.
Operate the ice maker below ambient temperature
of 90°F and use cold water.
Refrigerant liquid leakage.
Consult a qualified technician.
Pipe in the cooling system is blocked.
Consult a qualified technician.
