Magicard PRIMA401, User Manual

Page 1: ...Reverse transfer ID card printer User Manual www magicard com Secure ID card printers Issue 1 00...

Page 2: ...Retransfer Film 33 Maintenance Servicing of Parts 35 Servicing Based on Print Output 43 Troubleshooting When an Error Message is Displayed 44 Cards 46 Ink Ribbon 54 Retransfer Film 56 Unable to Produc...

Page 3: ...the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by...

Page 4: ...Warnings Before Use 4...

Page 5: ...Caution Before Use 5...

Page 6: ...ality Store the printing media or card in one of the following locations m Storage environment v Temperature 5 C to 25 C v Relative humidity 40 to 60 m Storage location Do not store the printing media...

Page 7: ...to a magnetic stripe card G Card turn over unit double sided printer only v Inverts the card H Cleaning roller v Removes dust or dirt attached to the card I Card hopper v For loading cards J Retransfe...

Page 8: ...ing the power cord Right A NG card outlet v If a card is left inside the printer when the power is turned on or reset the card will be automatically discharged v Cards in the printer are discharged wh...

Page 9: ...ansfer film cassette v For installing the retransfer film H Cassette buttons v Press these buttons in order to pull out the ink ribbon cassette or retransfer film cassette Ink Ribbon Cassette A Guide...

Page 10: ...remedy unit Dimensions 343 mm x 335 mm x 322 mm W x H x D Outline Dimensional Drawing The specifications and appearance of this product may be modified for improvement without prior notice Accessories...

Page 11: ...ing v Magnetic encoder Device for writing data to a magnetic stripe card It can only be installed on a double sided printer v Contact IC encoder Device for writing data to a contact IC card v Non cont...

Page 12: ...consult our authorized dealers in advance v For printing using application software prepared by the user refer to the instruction manual of the corresponding application 1 Turn on the power 2 Check t...

Page 13: ...ssing it each time displays the next setting item Next m Pressing it each time displays the next setting m Enters the settings change mode Change v If F is not displayed for an item you can adjust the...

Page 14: ...ting up B o o t U p m Initializing I n i t i a l i z i n g m Preheating P r e h e a t i n g m Ready R e a d y m Feeding card or discharging NG card M o v i n g m Printing P r i n t i n g m Test print...

Page 15: ...arger value increases the density level Retransfer v Displays the retransfer mode settings Settings v Temp Level 2 1 0 1 2 For setting the retransfer heating roller temperature Selecting a larger valu...

Page 16: ...y Contrast Setting A page 27 v Buzzer On Off For setting whether to sound the buzzer when an error occurs or when settings are changed Buzzer Setting A page 28 v Unit No No 1 No 10 For setting the pri...

Page 17: ...ode A page 15 1 Press I v Enters the setting mode 2 Press J v Pressing it each time displays the next setting item v Pressing G displays the setting item on the next lower level v Pressing F enters th...

Page 18: ...Operating the Printer 18...

Page 19: ...Roller Item Factory Settings Power Saving Off HR Control On m Setting Item Factory Settings Display Mode Counter Counter Total Cnt Contrast 0 Buzzer On Unit No No 1 m MG Item Factory Settings ISO Type...

Page 20: ...v To change the security key number you have to delete it and register a new number again 1 Press the operation button center for at least three seconds v A Set Sec Key OK message appears 2 Press B v...

Page 21: ...ey OK Enter a number again Deleting the Security Key Number v You can delete a registered security key number as follows v To change the security key number you have to delete it and register a new nu...

Page 22: ...film cassette from the printer body dust may adhere to the ink ribbon or retransfer film Errors such as discoloring may occur depending on the size of the dust particles To avoid these problems it is...

Page 23: ...em error occurs by separating the computer from the printer Test Pattern Types v Test Pattern Prints standard color pattern on a single side of a card v Printer Setting Prints the printer settings v N...

Page 24: ...er Off message appears turn off the power v The firmware is updated after the power is turned on again m If download fails and printer cannot be started up v If download of the printer firmware fails...

Page 25: ...it each time displays the setting item on the next higher level Counter Setting v This is used for setting the type of counter displayed on the operation panel Counter Types v Total Cnt total counter...

Page 26: ...o exit the setting mode v Pressing it each time displays the setting item on the next higher level Counter Reset v This is used to reset the free counter and error counter 1 Press I v A Cleaning messa...

Page 27: ...Press G v A Display message appears 4 Press G v A Mode message appears 5 Press J to set to Contrast v Pressing it each time displays the next setting item 6 Press F v Enters the settings change mode...

Page 28: ...gher level Unit Number Setting v For setting the printer s unit number according to the USB environment Settings v No 1 No 10 1 Press I v A Cleaning message appears 2 Press J to set to Setting v Press...

Page 29: ...left to remove the retransfer film 4 Close the printer door 5 Press KNB to reset the printer 6 Check to ensure that Film Search is displayed on the operation panel of the printer 7 Press I v A Cleanin...

Page 30: ...Setting Using the Status Monitor Status Monitor Settings A page 107 Operating the Printer 30...

Page 31: ...not close properly and this may damage the printer v Printing the card on the side with the magnetic stripe may cause printing errors or damage to the card s functions If you want to do so please cons...

Page 32: ...heavy objects or apply load on the printer Doing so may damage it v During replacement clean the four bobbin holders on the printer If burrs produced by friction with the bobbins are attached to the...

Page 33: ...lm is loaded To prevent the cassette from dropping during handling make sure to hold it with both hands v When installing a used retransfer film align the unused side of the film with the arrow indica...

Page 34: ...holders with the film set to the far end of the guides v A take up side black v B unused side green 4 Remove any slack in the film A Hold the retransfer film cassette B Turn the knob in the direction...

Page 35: ...on v Do not perform any work on the printer door Do not place heavy objects or apply load on the printer Doing so may damage it v After washing allow the cleaning roller to dry completely before insta...

Page 36: ...ction 3 Install the card hopper Fan Filter v The color of the printed card may appear faded or dirt may appear conspicuous if the fan filter is dirty v Perform cleaning after printing about 10 000 car...

Page 37: ...r of the printer Doing so automatically discharges the card v Do not perform any work on the printer door Do not place heavy objects or apply load on the printer Doing so may damage it v Each cleaning...

Page 38: ...n 20 seconds after pressing B v After pressing B the buzzer sounds upon a lapse of 20 seconds and a Jam Hopper error message appears about 10 seconds later Press KNB to cancel the error v When a stand...

Page 39: ...lace heavy objects or apply load on the printer Doing so may damage it v For details on separately sold items please consult our authorized dealers v Replace the magnetic head cleaning card accordingl...

Page 40: ...the diagram Avoid doing so on the floor as dust attached to it may cause printing errors v Do not perform any work on the printer door Do not place heavy objects or apply load on the printer Doing so...

Page 41: ...or as dust attached to it may cause printing errors v Do not perform any work on the printer door Do not place heavy objects or apply load on the printer Doing so may damage it v Touching the thermal...

Page 42: ...old separately v Wipe the thermal head with care in the horizontal direction 5 Insert the retransfer film cassette along the guide rail until a click sound is heard 6 Insert the ink ribbon cassette al...

Page 43: ...n the card feed roller heating roller A page 37 v Clean the bobbin holders A page 40 Card Jam v Clean the cleaning roller A page 35 v Clean the card load roller A page 36 Error During Writing to or Re...

Page 44: ...rd jam near the card turn over unit Remove the jammed card A page 47 Jam MG 92 v Card jam in the magnetic encoder unit Remove the jammed card A page 49 Jam Transfer 93 v Card jam in the card feed roll...

Page 45: ...ecurs turn off the power and consult our authorized dealers TR Heater F1 v The retransfer heating roller is faulty Turn off and on the power again If the same problem recurs turn off the power and con...

Page 46: ...orce on the card hopper Doing so may damage it v Do not touch the printing surface of the card Touching it may cause printing errors Put on the supplied gloves when handling the cards Error Code Jam H...

Page 47: ...s discharged from the card load slot Cautions v If the card cannot be removed do not try to do so forcibly Consult our authorized dealers or the servicing personnel F Restore the jog dial to its origi...

Page 48: ...rs the Jam TurnOver message will not disappear after removing the jammed card until the card turn over unit is set to Home Pos v If the printer door is opened when a Jam TurnOver error occurs a Please...

Page 49: ...ide the unit Doing so may jam the card and damage the printer D Turn the cleaning roller shaft in the clockwise direction E Remove the card after it is discharged from the card load slot Cautions v If...

Page 50: ...aning roller shaft D Turn the card feed roller shaft and cleaning roller shaft in the clockwise direction while checking the position of the card v Remove the card after it is discharged from the card...

Page 51: ...card C Attach the jog dial to the card feed roller shaft D Turn the card feed roller shaft in the anti clockwise direction while checking the position of the card v The card is discharged from the car...

Page 52: ...he card is inside the printer unit A page 53 If the card is caught in the card feed roller to the right of the retransfer heating roller A page 53 If the card is caught in the card feed roller to the...

Page 53: ...cassette and close the printer door F Turn on the power Go to step 5 A page 52 m If the card is caught in the card feed roller to the right of the retransfer heating roller A Turn off the power and de...

Page 54: ...rd when installed with your hand Touching it may cause printing errors Put on the supplied gloves when handling the ink ribbon v The cassette is heavy when the ink ribbon is loaded To prevent the cass...

Page 55: ...the ink ribbon 6 Insert the cassette all the way in along the guide rail until a click sound is heard followed by closing the printer door 7 Press KNB to reset the printer Memo v To avoid printing er...

Page 56: ...age it v During replacement clean the four bobbin holders on the printer If burrs produced by friction with the bobbins are attached to the bobbin holders they may fall onto the card ink ribbon or ret...

Page 57: ...d roller heating roller A page 37 v Clean the bobbin holders A page 40 v Is the printing face of the card dirty Use a clean card Card is Printed in a Single Color v Is the print setting set to single...

Page 58: ...t could be due to malfunctioning of the printer Please consult our authorized dealers Printing does not Start or Stops Halfway v Is the printer door open Close the printer door properly and reset the...

Page 59: ...Do not place any object on the printer Power Cord Connection 1 Insert the power cord supplied to the AC inlet at the rear of the printer 2 Plug the power cord supplied into an outlet Memo v Make use o...

Page 60: ...ink ribbon cassette on the right 3 Install a new ink ribbon v Install while referring to the indication on the label of the cassette A With the inked surface facing outward align the yellow side of t...

Page 61: ...button and remove the retransfer film cassette on the left 3 Install a new retransfer film v Install while referring to the indication on the label of the cassette A When installing the retransfer fi...

Page 62: ...ied gloves when handling the cards v To prevent card jams from occurring limit the number of cards stored in the card hopper at any time to about 100 pieces regardless of the card thickness v When usi...

Page 63: ...er knob to LOCK m Adjusting card thickness v The thickness of a card that is adjustable is between 0 25 mm and 1 00 mm This is adjusted to a thickness of 0 76 mm by default A Set the card hopper knob...

Page 64: ...e clamp Doing so may subject the USB connector of the printer to stress thus resulting in connection problems 3 Plug the other end of the USB cable into the USB cable connection terminal of the comput...

Page 65: ...he illustrations in this Electronic Manual may not be displayed depending on the computer s environment Skip the procedures in this case v Printer Driver A page 65 v Network Sharing of Printer A page...

Page 66: ...Installation of CX D80 USB printer screen appears 4 Read through the Software License Agreement v If you accept the terms and conditions select I agree to start installation v If you do not agree clic...

Page 67: ...v A Software Installation screen appears A Click Continue Anyway m Windows Vista v A Windows Security screen appears A Click Install part v A USB cable connection instruction screen appears 11 Connec...

Page 68: ...13 Select the Property tab A Select this printer from Printer List Memo v USB connection is improper if No Device appears in the Printer List When this occurs end the installation process and reinsta...

Page 69: ...appears on the installer v Do not turn on the power of the printer until instruction asking you to do so appears on the installer v You need to enable the LAN hub before connecting the printer via thi...

Page 70: ...a USB and Ethernet v Clicking Open the Electronic Manual opens the Electronic Manual v Clicking Exit ends the installation 3 Click Next v A Installation of CX D80 Ethernet printer screen appears 4 Rea...

Page 71: ...en connecting using the IPv4 address select IPv4 followed by clicking Find to search for the printer After clicking IPv4 you can search for the printer by directly entering the IPv4 address in the Pri...

Page 72: ...program 16 Open Printers in Control Panel v Check to ensure that the printer is added m Windows XP Example m Windows Vista Example m Windows 2000 Example Cautions v To delete a printer execute Uninsta...

Page 73: ...4 Select A network printer or a printer attached to another computer and click Next v A Specify a Printer screen appears 5 Select Browse for a printer and click Next v A Browse for Printer screen appe...

Page 74: ...lecting the printer appears 4 Select a printer and click Next v A driver installation confirmation screen appears 5 Click Install driver v A User Account Control screen appears 6 On the user account s...

Page 75: ...Select the Status Monitor checkbox on the card printer setup screen A Select the language to use from the Language pull down menu v Selecting Japanese switches the program to the Japanese version v S...

Page 76: ...ng the printer driver via USB connection v Install the USB driver additionally only when you want to set items other than the Printer Name on the Printer Selection screen of the status monitor v Do no...

Page 77: ...tomatically detected by the computer v A Found New Hardware screen appears Cautions v Connection is improper if this screen does not appear Make sure that the connection is properly established 3 Clic...

Page 78: ...automatically detected by the computer v A Found New Hardware Wizard screen appears Cautions v Connection is improper if this screen does not appear Make sure that the connection is properly establis...

Page 79: ...English switches the program to the English version B Select USB connection or Ethernet connection from Interface C Select Install under Action and select the Electronic Manual checkbox Memo v You can...

Page 80: ...e computer is set to run automatically the installer will be executed automatically If the installer is not automatically initiated double click SETUP exe in the CD ROM v If you are not using the SETU...

Page 81: ...screen appears Memo v If the CD ROM drive of the computer is set to run automatically the installer will be executed automatically If the installer is not automatically initiated double click SETUP ex...

Page 82: ...firmation screen appears 8 Check the details followed by clicking Finish v To change a printer click Back Cautions v In the case where multiple Ethernet LAN printer drivers are installed the uninstall...

Page 83: ...screen appears 3 Click OK v Uninstallation starts and a confirmation screen for deleting the setting file appears 4 Click Yes v Deletes the setting file for the status monitor If you do not want to de...

Page 84: ...ia USB and download the Certification Authority Certificate using the status monitor I Connect the printer via the network Ethernet and enable IP Sec IP Security on the PC to start IP Sec communicatio...

Page 85: ...d v Manage the Printer Certificate File according to the instructions of the network administrator v There is an expiration date for the Printer Certificate IP Sec communication may fail or may not be...

Page 86: ...uthority Certificate IP Sec communication may fail or may not be encrypted successfully if an expired certificate is used 1 Start Certificates Local Computer under the MMC Management Console 2 Open th...

Page 87: ...printing Checked Executes printing Unchecked Printing is not executed but encoding can be performed m Print on both sides Prints both sides of the card Unchecked Prints one side of the card Checked P...

Page 88: ...ment settings enabled v Settings button Opens the Color dialog Color Dialog Box A page 90 m Enable the look up table Uses the look up table Set a value in the Look up table dialog Unchecked Prints wit...

Page 89: ...a You can enter up to 8 input data m Delete button Deletes the information selected in the list m Delete All button Deletes all registered information m Peeloff ink energy Print density of the peel of...

Page 90: ...select a file m Add button Registers the input data You can enter up to 16 input data m Delete Deletes the information selected in the list m Delete All Deletes all registered information m File struc...

Page 91: ...A page 92 v Text Prints the text of a specified color using the UV ink with maximum density White and black colors cannot be selected v File Prints the image files registered in the File information...

Page 92: ...k printing position v 1 panel Always prints one panel of the retransfer film When the data of other ink types overlaps with the UV ink printing position the data of the ink types will be adjusted v 2...

Page 93: ...gradation in accordance with the color palette If any of the colors in the color palette is specified in No printing color other colors that are not specified are printed using the UV ink with maximu...

Page 94: ...ight end increases the transfer force However the stronger heat also increases the deformation of the card v Temperature Temperature of the retransfer heating roller v Speed Retransfer speed v UV spee...

Page 95: ...after encoding is complete Configuration Tab Memo v These settings can be altered only when the user logs into the printer driver settings page with administrator authority Administrators group This...

Page 96: ...Example of Printer Setting Single sided Printing Landscape m Application software v Graphic colored v Text black m Printer v Graphic YMC ink v Text YMC ink Resin K ink Setup 96...

Page 97: ...Single sided Printing Portrait m Application software v Graphic colored v Text black m Printer v Graphic YMC ink v Text Resin K ink Setup 97...

Page 98: ...Double sided Printing Default m Application software v Graphic colored v Text black m Printer v Graphic YMC ink v Text YMC ink Resin K ink Setup 98...

Page 99: ...ext colored Page 2 v Graphic black v Text black m Printer Front side v Graphic YMC ink v Text YMC ink Back side v Graphic Resin K ink v Text Resin K ink Memo v If page 2 is set as colored printing is...

Page 100: ...UV Printing Clicking UV Ink opens the UV Ink dialog box m Application software v Graphic colored v Text black m Printer v Graphic YMC ink v Text YMC ink Resin K ink v UV1 bmp UV ink v MAC address UV i...

Page 101: ...Page Split m Application software Page 1 v Graphic colored v Text colored Page 2 v Graphic black v Text black m Printer v Graphic YMC ink Resin K ink v Text YMC ink Resin K ink Setup 101...

Page 102: ...Only ISO Card m Application software v Graphic colored v Text black m Printer v Graphic none v Text none m Inline Encoding v Non contact IC encode data NIC v Contact IC encode data IC v ISO track 1 m...

Page 103: ...g ISO Card m Application software v Graphic colored v Text black m Printer v Graphic YMC ink v Text YMC ink Resin K ink m Inline Encoding v Non contact IC encode data NIC v ISO track 1 magnetic encode...

Page 104: ...nting JIS Card m Application software v Graphic colored v Text black m Printer v Graphic YMC ink v Text YMC ink Resin K ink m Inline Encoding v Non contact IC encode data NIC v JIS2 magnetic encode da...

Page 105: ...over the card after loading Double sided Logical configuration of printer Eject Print Magnetic encode Contact IC encode Non contact IC encode Load Turns over the card after MG encoding Turns over the...

Page 106: ...nting the card m IPv4 When connecting using the IPv4 address select IPv4 followed by clicking Find to search for the printer After clicking IPv4 you can search for the printer by directly entering the...

Page 107: ...irectly from the installed folder of the program Cautions v When a user logs in with administrator authority Administrators group the printer settings can be specified on the status monitor If a user...

Page 108: ...lays the counter value v Printer Select For selecting a printer For displaying and setting the network connection status v Security Lock For displaying and setting the security lock status v Others Fo...

Page 109: ...ace on the media m Card Quantity Displays the remaining card quantity as Enough or None Memo v If None is displayed replenish the cards accordingly For more details refer to Cards have run out A page...

Page 110: ...ty of the ISO magnetic stripe The default setting is Hi Co m JIS Mode For specifying the coercivity of the JIS magnetic stripe The default setting is Lo Co m Power Control m Power saving interval The...

Page 111: ...r is used Adjust the setting according to the actual environment v It may take a while for printing to start when the retransfer temperature is changed v There is only one standard retransfer temperat...

Page 112: ...speed is automatically set to the maximum value of 2 v The stronger the bend remedy force the less glossy the surface of the remedy side will be m Card Type The appropriate value varies according to t...

Page 113: ...her than None is displayed for the contact or non contact IC encoder it means the configuration supports installation of an IC encoder and is not an indication that an IC encoder has been installed v...

Page 114: ...confirmation dialog box C Click OK to register the printer for the entered IP address to the pull down menu m Deleting a printer You can select a printer and delete it from the pull down menu m Deleti...

Page 115: ...cify a static IP address as follows Click Details to set IPv6 Address Default Gateway and Subnet Prefix Length m Details button Displays the IPv6 Setting screen Set IPv6 Address Default Gateway and Su...

Page 116: ...r the password for the printer certificate file and click OK 4 Select CA Certificate for Download Type and click Select 5 Select a certification authority certificate file and click Write 6 Click the...

Page 117: ...on panel of the printer You can specify different values for these items The password for the status monitor supports alphanumeric characters Security Lock A page 20 m Update button Applies the select...

Page 118: ...data 8 unit code 32760 6 5 Non contact IC encoding data 8 unit code 32760 7 6 String denotes ISO track 1 magnetic encoding data 7 unit code 69 8 7 String denotes ISO track 3 magnetic encoding data 7 u...

Page 119: ...1 0 1 1 0 0 1 1 1 1 0 0 0 1 0 0 1 1 0 1 0 1 0 1 1 1 1 0 0 1 1 0 1 1 1 1 0 1 1 1 1 b7 b6 b5 0 1 2 3 4 5 6 7 8 9 A B C D E F 0 0 0 0 1 1 1 1 0 0 1 1 0 0 1 1 0 1 0 1 0 1 0 1 0 1 2 3 4 5 6 7 A Range of us...

Page 120: ...g card loading Remove the card according to the procedure for the Error Code Jam Hopper 90 A page 46 13 0x01039100 Card jam near the card turn over unit Remove the card according to the procedure for...

Page 121: ...n the range of operating ambient temperature turn off the power and consult our authorized dealers 39 0x0104F800 The temperature of the thermal head is too high Turn off and on the power again If the...

Page 122: ...t IC encoding program is not found Please consult our authorized dealers 11 0x10000302 Unable to establish communication with the non contact IC encoder 12 0x10000303 An error has occurred during non...

Page 123: ...is inside the MAC address printing area top right or bottom left corner Position the image so that the printing area of the YMCK ink does not overlap with that of the MAC address If the Number of ret...

Page 124: ...176th Avenue NE Redmond WA 98052 Toll Free 877 236 0933 Tel 425 556 9708 Fax 425 556 3962 Email americas magicard com Ultra Electronics Card Systems Hampshire Road Weymouth Dorset DT4 9XD United King...