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M A G M A  

Chapter 5     Troubleshooting               23  

Windows Error Codes 

If you are having a problem with one of your devices, and the Device 
status box shows a Windows Error Code, refer to the following list of 
error codes for guidance: 

 

 

Error Code 

Description/Action 

10 

This code indicates that there is a problem with the 3

rd

 

Party PCI Card driver.

  

If necessary, contact the PCI Card’s manufacturer for updated 
PNP compatible drivers. If all else fails, contact Magma 
Technical Support for further assistance. 

12 

On the Bridge:

 If you receive error code 12 on the first PCI to 

PCI Bridge, call Magma Technical Support. 

On the PCI Card

: This usually means the memory, I/O, or 

prefetch is more than has been allocated. Call Magma 
Technical Support. 

 

 

Summary of Contents for PCI4DRQ

Page 1: ...PCI Expansion Chassis User s Guide 4 Slot PCI Expansion Model PCI4DRQ Model CB4DRQ...

Page 2: ...c electro magnetic mechanical optical or otherwise in whole or in part without prior written consent from Magma Limitation of Liability Information presented by Magma in this guide is believed to be a...

Page 3: ...arting Up 5 Shutting Down 5 CHAPTER 3 VERIFY INSTALLATION 7 Windows 7 Mac OS X 8 CHAPTER 4 INSTALL 3P RDP PARTY PCI CARDS 10 Remove PCI Expansion Chassis Cover 10 Install PCI Cards in PCI Expansion Ch...

Page 4: ...MORE SLOTS 31 Multiple PCI Expansion System Configurations 31 Fan Out 32 Verify your configuration 33 Daisy Chaining 34 Verify your configuration 35 Combination Configurations 35 PCI Card Conflicts 36...

Page 5: ...ation Guide provides similar information for your Magma host card This manual is divided into the following parts Chapter 1 Provides General Specifications and Parts List Chapter 2 Briefly explains Ex...

Page 6: ...the following step from causing injury DANGER or STOP Used to indicate and prevent the following step from causing serious injury or significant data loss Disclaimer We have attempted to identify most...

Page 7: ...allation to produce emissions that could interfere with other electronic equipment in the area of your system WhenWorkingInsideaComputer Before taking covers off a computer perform the following steps...

Page 8: ...per ESD procedure to reduce the risk of damage to components Magma strongly encourages you to follow proper ESD procedure which can include wrist straps and smocks when servicing equipment You can als...

Page 9: ...g Two 13 2 CFM fans Power Supply 550W Silencer auto switching Standard Cable 1 meter MTBF 100 000 hours PCI Bus 32 bit 33Mhz PCI Local Bus Specification Revision 2 2 PCI Bridge Architecture Spec Revis...

Page 10: ...sion cable 1 meter or 1 5 meter 1 1 Power supply cord 1 Host Card PCI or CardBus is standard 2 Rack mount brackets 1 User s Manual P1PThe Magma PCI expansion cable uses a 68 pin connector however it i...

Page 11: ...over Turning the system power off at the power on off switch does not remove power to components High voltage is still present CAUTION Before touching anything inside the enclosure move to an ESD stat...

Page 12: ...agma expansion chassis so that the supplied PCI expansion cable will conveniently reach from the connector of the Host Card to the connector on the back of the chassis See your Host Card Installation...

Page 13: ...ilt into it it may not trip in time to fully protect a device that has been improperly connected or whose power cable has been damaged ApplyingPowerCorrectly Starting Up You must apply power to the Ma...

Page 14: ...M A G M A 6 Chapter 2 Hardware Installation STOP DO NOT TURN OFF THE MAGMA EXPANSION CHASSIS UNTIL YOU HAVE SHUT DOWN YOUR LAPTOP COMPLETELY It can cause a system lockup and loss of any unsaved data...

Page 15: ...Installation Guide for information on how to connect your Host Card Always power up your Expansion System by turning on the power to the Expansion Chassis first followed by your host computer Windows...

Page 16: ...own your system host computer first then the expansion chassis and reconnect the cables and reseat the PCI Host Card to ensure that you have a solid connection Then restart the Magma expansion chassis...

Page 17: ...PCI as shown below Any PCI Cards you install in the expansion chassis will appear behind the pci bridge device If any of these devices are not displayed as shown above you should shut down your system...

Page 18: ...sktop computer chassis Always follow the manufacturer s instructions for installing their card on a desktop computer IMPORTANT We will provide reasonable technical support with 3P rd P Party PCI cards...

Page 19: ...ves please ensure that the input current rating specified on the AC input label is not exceeded Slot ordering in the 4 Slot PCI Expansion chassis should begin with the bottom slot identified in this g...

Page 20: ...and console firmware or BIOS is your best assurance that everything will install and operate smoothly Not all PCI cards are as well behaved as they should be Sometimes simply moving a PCI card that is...

Page 21: ...nvelope and save it If you ever decide to remove the hard drive s you will need to reinstall the 5V Load Resistor to ensure your Expansion chassis continues to work properly After you have removed the...

Page 22: ...unt your hard drive s to the hard drive bracket as shown You have two 2 rows of mounting holes in each mounting bracket This allows you to mount two hard drives with each hard drive bracket Next threa...

Page 23: ...rive The chassis has a removable panel in the lower right front that opens up access to the two lower drive bays With the addition of a 3 rd Party adapter kit you can easily add a DVD burner a tape ba...

Page 24: ...st then power up the computer Use the procedures detailed in Chapter 4 to confirm the card installation s in the Windows Device Manager or Apple System Profiler FinishingTouches After your system is w...

Page 25: ...ving problems try these simple troubleshooting steps My Computer Can t Find the PCI Expansion System When Nothing Works My PCI Card Doesn t Work The PCI to PCI Expansion System is correctly displayed...

Page 26: ...tional troubleshooting steps Double check the PCI host card to ensure it is inserted correctly in a PCI slot Try moving the PCI host card to a different PCI slot Check for a bad cable or connection Tr...

Page 27: ...gma expansion system and that you have correctly installed your 3P rd P Party PCI card s and their associated drivers as required If it powers up OK but nothing works check the computer s Device Manag...

Page 28: ...thout the Magma expansion system attached call Magma Technical Support ii If it still hangs the problem is in the computer and not with the Magma expansion system or the 3 rd Party PCI cards b If it b...

Page 29: ...or fail to resolve your problem 1 Shut down the computer followed by the Magma expansion chassis 2 Remove the PCI card displaying a problem 3 Replace the problem card with a simple PCI card such as an...

Page 30: ...the PCIe to PCI Bridge Connections and the 3P rd P Party PCI card s are now correctly visible Support for 3P rd P Party PCI Cards Magma will provide reasonable technical support to with 3P rd P Party...

Page 31: ...code indicates that there is a problem with the 3rd Party PCI Card driver If necessary contact the PCI Card s manufacturer for updated PNP compatible drivers If all else fails contact Magma Technical...

Page 32: ...sis are not working correctly Reinstall the PCI host card into the computer s PCI slot and recheck all cable connections If the error code remains try another PCI slot If you still have the error call...

Page 33: ...uter Make 9 Computer Model 10 Operating System and Version 11 Make Model of PCI cards in expansion chassis 12 Detailed description of the problem You can also visit our web site at HTwww magma com sup...

Page 34: ...tting a request at www magma com support 1 Locate a file called dbgview exe on the Magma CDROM 2 Double click on the file dbgview exe 3 While the dbgview screen is open locate and double click on a fi...

Page 35: ...You can purchase an inexpensive license from APSoft for use beyond the evaluation period PCIScope has proven to be extremely useful when verifying and debugging configurations involving the Magma PCI...

Page 36: ...data as a file on your computer Please include your name and date as part of the file name with an extension of bpd Then submit a technical support request using our on line support form Go to http ww...

Page 37: ...ep the packaging from the original shipment of your Magma product However if you return a product to Magma for warranty repair replacement or take advantage of the 30 day money back guarantee you will...

Page 38: ...rs are We only know how they increment starting from the host card The key point in the figure of the 4 Slot topology is that the connecting cable between the host card and the 4 Slot backplane is act...

Page 39: ...tion the bios finds the Magma host card in a PCI slot The bios configures it and then looks beyond it to find any PCI cards installed in the expansion chassis The bios then configures the cards and al...

Page 40: ...us should be viewed as a Resource Toll road that runs from the computer CPU resource home through the Toll Booths the PCI bridges to the Resource Users PCI Cards As in the case of a real Toll Road the...

Page 41: ...e total number of PCI buses that the data must pass through COULD make a difference See Chapter 5 Troubleshooting for more information if you suspect this could be an issue with one of your specialty...

Page 42: ...ficance of the performance variance between the Fan Out and Daisy Chaining configurations the primary reason for using this one would be limitations on physical space This could be the number of avail...

Page 43: ...on for guidance in verifying the proper installation of your Expansion System Notice that each Daisy Chained unit appears in the Device Manager in the reverse order of its place in the configuration C...

Page 44: ...rations When trying to troubleshoot problems with PCI cards in a multiple expansion system configuration it is vital to correctly determine the nature of the problem Therefore the first task is to ide...

Page 45: ...e information contained in the Location field Look for the Error Code in the box in the center of the Properties Window and then go to the Windows Error Code section for information on how to resolve...

Page 46: ...Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may caus...

Page 47: ...Magma 9918 Via Pasar San Diego CA 92126 USA Phone 858 530 2511 Fax 858 530 2733 www magma com...

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