BLUEPIRAT RAPID | USER MANUAL/
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By clicking on the button
in the main screen of the login-area a new
screen opens (see image 2).
With the button
you can choose your desired files for the upload. The upload can be
started by using the button
.
The upload of the file will be shown in your personal login-area.
Figure 17.2:
17.2.6
Search Function
To search for a particular ticket, you can define your search criteria over the button
.
These criteria can be saved as a template.
17.2.7
Closing a ticket
In case that a problem description shall not be processed any longer, you can close the ticket
yourself by clicking on the button
in the main screen of the login-area. Here you can
change your st
atus to “closed“ and add a comment.
17.2.8
Contact
If you have any questions regarding the login or the procedure, please contact our Customer
Support at
17.3
Sending in defective devices
If your device needs to be return for repair, please complete the Service report for the device,
print it out and send it with the defective device directly to Mühlhausen for repair.
