Service Policy
Owners of MAGNETROL controls may request the return
of a control or any part of a control for complete rebuilding
or replacement. They will be rebuilt or replaced promptly.
Controls returned under our service policy must be returned
by Prepaid transportation. MAGNETROL will repair or
replace the control at no cost to the purchaser (or owner)
other than transportation if:
1. Returned within the warranty period; and
2. The factory inspection finds the cause of the claim to be
covered under the warranty.
If the trouble is the result of conditions beyond our control;
or, is NOT covered by the warranty, there will be charges
for labor and the parts required to rebuild or replace the
equipment.
In some cases it may be expedient to ship replacement parts;
or, in extreme cases a complete new control, to replace the
original equipment before it is returned. If this is desired,
notify the factory of both the model and serial numbers of
the control to be replaced. In such cases, credit for the mate-
rials returned will be determined on the basis of the appli-
cability of our warranty.
No claims for misapplication, labor, direct or consequential
damage will be allowed.
Return Material Procedure
So that we may efficiently process any materials that are
returned, it is essential that a “Return Material
Authorization” (RMA) number be obtained from the factory,
prior to the material's return. This is available through a
MAGNETROL local representative or by contacting the
factory. Please supply the following information:
1. Company Name
2. Description of Material
3. Serial Number
4. Reason for Return
5. Application
Any unit that was used in a process must be properly
cleaned in accordance with OSHA standards, before it is
returned to the factory.
A Material Safety Data Sheet (MSDS) must accompany
material that was used in any media.
All shipments returned to the factory must be by prepaid
transportation.
All replacements will be shipped F.O.B. factory.
ASSURED qUALITy & SERVICE CoST LESS
BULLETIN: 44-608.12
EFFECTIVE: February 2019
SUPERSEDES: August 2015
705 Enterprise Street • Aurora, Illinois 60504-8149 • 630.969.4000
info@magnetrol.com • magnetrol.com
Copyright © 2019 Magnetrol International, Incorporated
