Magtek DynaFlex II Series, Installation And Operation Manual

Page 1: ...t I Seal Beach CA 90740 I Phone 562 546 6400 I Technical Support 888 624 8350 www magtek com DynaFlex II Product Family Installation and Operation Manual February 2023 Document Number D998200554 10 RE...

Page 2: ...g ANSI are registered trademarks service marks and accreditation marks of the American National Standards Institute ANSI ISO is a registered trademark of the International Organization for Standardiza...

Page 3: ...DynaFlex II Product Family Installation and Operation Manual Page 3 of 78 D998200554 10 Table 0 1 Revisions Rev Number Date Notes 10 Feb 21 2023 Initial release...

Page 4: ...and Storage 17 3 1 Handling to Avoid Damage 17 3 2 Handling to Avoid Accidental Tamper 17 4 Installation 19 4 1 About Inspection 19 4 2 About Host Software 19 4 3 Connecting to a Host 20 4 3 1 About...

Page 5: ...ing Cards 45 6 8 2 How to Swipe Magnetic Stripe Cards 46 6 8 3 How to Insert Contact Chip Cards 48 6 8 4 How to Tap Contactless Cards Devices 51 6 8 5 How to Scan Barcodes 54 6 8 6 How to Enter Card I...

Page 6: ...f Contents DynaFlex II Product Family Installation and Operation Manual Page 6 of 78 D998200554 10 Australia New Zealand Statement 75 UL CSA 75 RoHS STATEMENT 75 PCI Statement 75 SOFTWARE LICENSE AGRE...

Page 7: ...models touchscreens PED models barcode readers BCR models WLAN and flat mounting backs Kiosk models DynaFlex II delivers a smart solution for merchants and financial institutions that need the most f...

Page 8: ...e from molded rubberized black plastic and matching black lens on the face Custom colors and silk screened logos are available with minimum orders 1 4 MagneSafe Security Architecture DynaFlex II devic...

Page 9: ...ones Generally the host must have software installed that communicates with the device and is capable of processing transactions During a transaction the host and its software interact with the operat...

Page 10: ...PCI BCR BLACK USB None USB C 21078321 DYNAFLEX II PED KIOSK PCI TOUCHSCREEN DISPLAY BLACK USB Touchscreen USB C 21078322 DYNAFLEX II KIOSK PCI BLACK USB None USB C 21078325 DYNAFLEX II PED KIOSK PCI T...

Page 11: ...E USB C C 6FT DYNAFLEX Optional specify in order 21078006 CHARGING CRADLE DYNAFLEX Optional specify in order 96700004 CLEANING CARD DOUBLE SIDED Optional specify in order 1000008559 FOOT BACK SIDE A M...

Page 12: ...x II PED Kiosk Major components of models without touchscreen are identical to the diagrams except the touchscreen and its bezel are replaced with a faceplate showing the contactless indicator logo pl...

Page 13: ...1 Introduction DynaFlex II Product Family Installation and Operation Manual Page 13 of 78 D998200554 10 Figure 1 2 DynaFlex II PED Kiosk BCR Major Components...

Page 14: ...charging cradle The drain holes provide drainage of liquid spills from the top surface of the cradle out through the bottom The nesting feature allows mechanical joining of any number of charging cra...

Page 15: ...ided in section 0 D998200524 DynaFlex II PED Products Device Inspection D998200539 DynaFlex II PED Kiosk Products Device Inspection D998200563 DynaFlex II Products Device Inspection and D998200566 Dyn...

Page 16: ...nd accessories are available directly from MagTek Make sure there is an adequate number of USB wall chargers and or USB ports available for the number of devices you are charging together and make sur...

Page 17: ...d Accidental Tamper DynaFlex II products implement active tamper detection which uses a small amount of electricity even when the device is completely powered off The device primarily powers its activ...

Page 18: ...0 Before storing the device power it off completely See section 6 6 4 How to Power On Wake Up from Standby Mode Power Off When stored charge the device for one hour every 6 months to keep the battery...

Page 19: ...and a device in live usage including its immediate surroundings to make sure malicious individuals have not tampered with it or its surroundings MagTek recommends conducting inspection training for al...

Page 20: ...nce see Figure 4 1 and section 1 8 About DynaFlex II Components 1 For best results use the cable that is included with the device or another cable from Table 1 2 DynaFlex II Accessories on page 11 The...

Page 21: ...ts receiving power through USB it automatically powers on 7 If the specific device serial number you are connecting has not been connected to the host before the device shows Welcome on the display an...

Page 22: ...torage and handling in grab and go solution designs Non kiosk models of the device can be housed in the optional charging cradle and optionally combined with the lanyard mount point for quick grab and...

Page 23: ...g them to make sure the design meets all requirements e g functional legal security certification safety and so on When designing the mechanical portions of a solution that incorporates DynaFlex II Ki...

Page 24: ...ations When designing the enclosure or mounting bracket make sure there is adequate clearance for cardholders to swipe insert and tap If the solution design includes metal objects anywhere near the de...

Page 25: ...both ends to reduce interference 3 Determine where the charging cradle s should be placed a If you will use the charging cradle s micro suction feet for mounting make sure you are mounting on a clean...

Page 26: ...ation DynaFlex II Product Family Installation and Operation Manual Page 26 of 78 D998200554 10 Figure 4 6 Joining Charging Cradles into a Charging Bank Figure 4 7 Connecting the Charging Cradle and th...

Page 27: ...the host can change using commands These settings are documented as Properties in D998200383 DYNAFLEX PRODUCTS PROGRAMMER S MANUAL COMMANDS Additional commands and settings can be activated using Mage...

Page 28: ...automatically performs a daily security reset USB Suspend Mode occurs when the USB host that is providing power to the device sends a USB Suspend control event to the device to conserve power The dev...

Page 29: ...cardholder and the operator For each transaction type the host software can direct the device to prompt the cardholder for any combination of magnetic stripe swipe EMV contact card insertion and or co...

Page 30: ...6 Operation DynaFlex II Product Family Installation and Operation Manual Page 30 of 78 D998200554 10 Figure 6 1 Typical Transaction Sequence...

Page 31: ...ely doing something to change the state that the LED is indicating and solid indicates a persistent state that would require an operator or cardholder to take action to change One major exception is a...

Page 32: ...ected yellow Waiting for connection Other Colors Reserved Table 6 3 DynaFlex II LED Patterns Color Means Solid Solid LEDs generally require an operator or cardholder to take action to change the state...

Page 33: ...and Operation Manual Page 33 of 78 D998200554 10 Color Means Short time LEDs sometimes light for a short time to indicate some process has ended success or failure and the device is going to transitio...

Page 34: ...also report current status in a set of icons at the top of the Welcome screen Table 6 4 below shows the icons and describes their meanings For example in Figure 6 2 the device is connected to a USB h...

Page 35: ...Tamper not active indicates the device s tamper detection system is not activated The device is not configured properly If this occurs remove the device from service and contact the manufacturer or yo...

Page 36: ...device is missing one of the encryption keys that are critical to its data security systems The device needs to have keys properly injected If this occurs remove the device from service and contact t...

Page 37: ...cation status on WLAN enabled devices including the installed firmware part numbers and versions as well as other identifying information see Figure 6 4 complete the following actions While on the Wel...

Page 38: ...een 6 4 4 SoftAP Page To configure WLAN enabled devices via SoftAP mode see Figure 6 6 complete the following steps While on the Welcome screen press the Pushbutton and hold for 3 beeps to get to the...

Page 39: ...ing a card or contactless payment device to indicate a read error occurred The device sounds two beeps when an operator cancels a pending EMV transaction The device provides an internal setting the ho...

Page 40: ...device powers itself using the rechargeable battery When the battery discharges to a critically low level the device powers down automatically It is important to not allow the device s main battery to...

Page 41: ...tus on the top right corner of the screen See Figure 6 7 Welcome Screen Figure 6 7 Welcome Screen The table of symbols below describes the various power level and charge status icons See Table 6 5 Bat...

Page 42: ...ving enough power from the USB connection battery level should increase even when device is in use A full recharge cycle for a completely drained battery depends on how it is being charged From a host...

Page 43: ...et If all LEDs are off the device is in Powered Off mode USB Suspend mode or Standby mode For details about reading the status of the device with LEDs see section 6 1 About Operating Modes and section...

Page 44: ...on the host that has an active USB connection with the device When the device goes into USB Suspend mode the device s display and LEDs turn off When the host wakes up the device from USB Suspend the...

Page 45: ...out Reading Cards The steps for starting a transaction and reading a card or contactless payment device are different depending on the device s configuration and on the design of the host software Hos...

Page 46: ...through several of the steps below without requiring cardholder interaction a Devices with a display show on screen text and buttons see Figure 6 8 below for examples b The device shows the transacti...

Page 47: ...o the idle page see section 6 4 1Welcome Page Active Idle Page e The device notifies the host that the transaction failed If this occurs the host software may choose to retry the transaction or revert...

Page 48: ...ansaction status using the LEDs If the host has directed the device to enable the contactless interface LED1 lights solid green and all other LEDs are off per EMV standards to indicate it is ready for...

Page 49: ...LED4 red for a short time b The device beeps twice c Devices with a display show FAILED then REMOVE if the card is still in the slot then THANK YOU then return to the idle page see section 6 4 1Welco...

Page 50: ...6 Operation DynaFlex II Product Family Installation and Operation Manual Page 50 of 78 D998200554 10 Figure 6 10 Example Card Insertion Screens...

Page 51: ...e tap your card now 2 If the cardholder is using an electronic payment device such as a smartphone make sure the payment device has NFC turned On and has a payment app configured to process transactio...

Page 52: ...ce beeps twice d Devices with a display show INSERT SWIPE OR TRY ANOTHER CARD then THANK YOU then return to the idle page see section 6 4 1 Welcome Page Active Idle Page e The device notifies the host...

Page 53: ...6 Operation DynaFlex II Product Family Installation and Operation Manual Page 53 of 78 D998200554 10 Figure 6 14 Tap Read Is Complete...

Page 54: ...b The device lights the barcode reader indicator LED next to the barcode reader lens 5 Hold the barcode in front of the barcode reader camera a If possible use the light from the barcode reader indic...

Page 55: ...6 Operation DynaFlex II Product Family Installation and Operation Manual Page 55 of 78 D998200554 10 Figure 6 15 Scanning a Barcode...

Page 56: ...sing the touchscreen the operator may initiate the transaction by performing one of those actions instead of initiating the transaction from the host 2 The device shows a numeric keypad and a prompt t...

Page 57: ...on and Operation Manual Page 57 of 78 D998200554 10 c If it is not correct press the Cancel button to completely end the transaction and start the transaction again from the first step Figure 6 16 Ent...

Page 58: ...6 Operation DynaFlex II Product Family Installation and Operation Manual Page 58 of 78 D998200554 10 Figure 6 18 Enter CVV CVC Card ID...

Page 59: ...er to swipe dip or tap a card or payment device as shown in Figure 6 19 The cardholder implicitly confirms accepts the transaction amount by presenting payment Figure 6 19 Example Transaction Amount S...

Page 60: ...Page 60 of 78 D998200554 10 Figure 6 20 Enter PIN If the double PIN entry option is enabled the device prompts the cardholder to enter the PIN a second time see Figure 6 21 The process for re entry is...

Page 61: ...hould use the tips of their finger to press and glide against the screen to sign then press the OK button To clear the current signature on the display and start over press the Clear button Figure 6 2...

Page 62: ...nts clean is essential to the device s functioning MagTek recommends swiping and inserting a cleaning card once per week to avoid card misreads If the device s micro suction mounting feet lose their h...

Page 63: ...78 D998200554 10 3 Follow the instructions in D100005288 DynaFlex DynaProx Firmware Update Utility Manual included in the firmware update utility s Document subfolder Note 1000007406 DynaFlex DynaProx...

Page 64: ...ogrammer s Manual Microsoft NET D998200381 Magtek Universal SDK Programmer s Manual Microsoft C D998200385 Magtek Universal SDK Programmer s Manual Java D998200387 Magtek Universal SDK Programmer s Ma...

Page 65: ...using DUKPT FCC Part 15 Low Power Transceiver RX verified per FCC Title 47 Part 15 Subclass C UL 60950 1 2nd Edition 2011 12 19 Information Technology Equipment Safety Part 1 General Requirements CSA...

Page 66: ...5 1mm x 48 5mm DynaFlex II Kiosk and DynaFlex II PED Kiosk 4 1 in W x 3 7 in L x 1 9 in H 103 3mm x 95 1mm x 48 3mm Weight DynaFlex II USB 8 4 oz 238g DynaFlex II Bluetooth LE 8 7 oz 247g DynaFlex II...

Page 67: ...eristics Status Indicators 4 RGB LEDs Display Type TFT a Si Active Matrix Color LCD with Touchscreen Select Models Display Size viewable area 2 3 in x 1 7 in 57 6mm x 43 2mm Select Models Display Reso...

Page 68: ...tics Wired Connection Types USB C compatible with USB 1 1 USB 2 0 Vendor defined USB Human Interface Device HID data format Wireless Connection Types Bluetooth Low Energy Bluetooth LE select models TC...

Page 69: ...40 F 10 C to 60 C Storage Relative Humidity 5 to 90 non condensing Vibration Resistance 5Hz to 500Hz sinusoidal vibrations at 15g acceleration all 3 axes Shock Resistance 30g 11ms terminal sawtooth sh...

Page 70: ...t not authorized by MagTek MagTek reserves the right to examine the alleged defective goods to determine whether the warranty is applicable Without limiting the generality of the foregoing MagTek spec...

Page 71: ...UNT PAID TO MAGTEK UNDER THIS AGREEMENT IN NO EVENT WILL MAGTEK BE LIABLE TO THE BUYER FOR ANY DAMAGES INCLUDING ANY LOST PROFITS LOST SAVINGS OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT...

Page 72: ...SSED OR IMPLIED EXCEPT AS MAY BE STATED IN THIS AGREEMENT AND MAGTEK DISCLAIMS ANY IMPLIED WARRANTY INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PUR...

Page 73: ...n reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the rece...

Page 74: ...deband Transmission System Wireless LAN and Bluetooth Low Energy and Non Specific Short Range Device contactless are in compliance with Directive 2014 53 EU The full text of the EU declarations of con...

Page 75: ...Requirements ROHS STATEMENT When ordered as RoHS compliant this product meets the Electrical and Electronic Equipment EEE Reduction of Hazardous Substances RoHS Directive EU 2015 863 amending Annex I...

Page 76: ...Appendix B Warranty Standards and Certifications DynaFlex II Product Family Installation and Operation Manual Page 76 of 78 D998200554 10...

Page 77: ...emble or in any other manner attempt to reverse engineer the Software Licensee shall not tamper with bypass or alter any security features of the software or attempt to do so TRANSFER Licensee may not...

Page 78: ...d from consideration under this Agreement and will not affect the enforceability of any of the remaining provisions This Agreement shall be governed by the laws of the State of California and shall in...