6 - Operation
DynaFlex and DynaFlex Pro| Three-way Secure Card Reader Authenticators | Installation and Operation Manual
Page 46 of 56 (
D998200382-10
)
6.9.3
How to Insert Contact Chip Cards
To insert contact chip cards, cardholders should:
1)
Wait for the device to display an action prompt.
a)
Devices with a touchscreen show on-screen text and buttons (see
examples).
b)
Devices with or without a touchscreen show the transaction status using the LEDs. If the host has
directed the device to enable the contactless interface, LED1 lights solid green and all other LEDs
are off, per EMV standards, to indicate it is ready for a tap, swipe, or insert. If the host has
directed the device to disable the contactless interface, the device continues to show idle statuses
on LED1 and LED2.
c)
All devices report detailed transaction status to the host, and host software may report that
information to operators so they can guide cardholders through the transaction (for example,
“swipe, insert, or tap your card now please”).
2)
Locate the chip card insertion slot on the face of the device, as shown in
3)
Orient the chip card so the chip faces the cardholder, toward the touchscreen or contactless landing
zone and the LEDs.
4)
Insert the chip card into the slot, then push gently on the card until it stops. There should not be any
substantial resistance until the chip card is fully inserted.
5)
Wait for a prompt that the device has successfully read the card, then remove the card.
a)
The device turns LED4 green for a short time.
b)
The device beeps once.
c)
Devices with a display show
PROCESSING
, then
AUTHORIZING PLEASE WAIT
, then
REMOVE CARD
, then
THANK YOU
.
d)
The device ends the transaction and reports the transaction status to the host.
e)
As a reminder to the cardholder to remove the card, the device beeps continuously until the card
is removed.
6)
If the device can not communicate with the chip card:
a)
The device lights LED4 red for a short time.
b)
The device beeps twice.
c)
Devices with a display show
FAILED
, then
REMOVE
if the card is still in the slot, then
THANK
YOU
, then return to the idle page (see section
6.4.1Welcome Page / Active Idle Page
).
d)
The device ends the transaction and notifies the host that the transaction failed. If this occurs, the
host software may choose to retry the transaction (for example, with different payment types
enabled) or revert to prompting the operator to enter card data manually (see section
Enter Card Information Manually)
.
e)
As a reminder to the cardholder to remove the card, the device double-beeps continuously until
the card is removed.
Immediately after the user inserts a chip card, the device disables the option to use the contactless
interface. If the cardholder needs to revert to a contactless card or device for payment while a transaction
is in process, the operator should cancel the transaction and start again.