4 - Operation and Maintenance
DynaGlass| Payment Terminal | PCI PTS POI Security Policy
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4.2
Self-Test
The device automatically performs self-tests during power on and reset. To reinitialize memory, the
device reboots whenever its internal real-time clock reaches 00h:00m. Self-tests are not initiated by an
operator. The self-tests include:
Firmware integrity and authenticity
Hardware security status check
If the self-tests detect any kind of failure, the device shows a prompt indicating the tamper status. If this
occurs, the device is disabled and can not be used for transactions. Contact an authorized service center
to arrange for repairs.
4.3
Roles and Responsibilities
MagTek generally sells directly to merchants, or indirectly to merchants via Value Added Resellers
(VARs) and acquirers. MagTek provides technical support and maintenance to its direct customers, while
the acquirers and VARs provide support to their merchant customers. MagTek, VARs/acquirers, and
merchant end users play different roles in operating the device:
Participant
Role
Responsibilities
VAR/Acquirer/Merchant Administrator
Organize third parties to develop solution designs,
including applications that run on the device
Merchant / End user
Operator
Perform transactions
MagTek
Maintainer
Support and maintain devices
Repair devices and unlock devices if tampered
Sign customer public keys, load customer public keys
and applications into the device
