Section 4. Troubleshooting Guide
21
06
Path is obstructed
Foreign debris obstructing the check path:
•
Loose debris - power off the ImageSafe Scanner and refer to Section 3, Check Path Cleaning.
•
Wedged debris - the debris is wedged in and cannot be removed with the procedure described
above.
Is the foreign debris removable?
◊
If yes, remove and continue to step 02.
◊
If no, continue to step 12.
07
Blocked sensor or data error
One of the sensors may be blocked by dust build-up or foreign debris (see Figure 4-1 for sensor
location) or an error occurred when the MICR\card data was read. To resolve the issue try
reinserting the check or re-swiping the card if this does not work process to the sensor.
Use canned air to clean the sensor if this does not work proceed with the steps below.
Power off the ImageSafe Scanner and then power on again, observe the LED indicator:
◊
If the LED indicator blinks red, continue to step 12.
◊
Any other LED indicator status, continue to step 00.
◊
If the LED indicator blinks red/green, continue to step 12.
◊
Any other LED indicator status, continue to step 00.
Figure 4-1. Sensor Location
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