10
No Heating/Hot Water
User to check
fault diagnosis
Contact your installer
Installer unable
to rectify fault
Contact
heateam
Important information
you need to arrange
an appointment:
- Product serial number
- Make and model
- Installer details
- Proof of purchase
Contact
heateam
08706 096 096
Installer contacts
Help-line
In the unlikely event you have a problem with
your boiler please check the following.
1. Is the electricity supply to your boiler switched on
and the selector switch set to Central Heating and
Hot Water?
If so the Green ‘Power On’ neon will be on.
2. Is a fault suggested by the neon indicators?
Yes
- Identify as described on Page 4.
No
- Continue below
3. Is the gas supply turned on?
4. Is the mains water supply turned on?
5. Is the system pressure correct?
6. Is the programmer or timer switch set to On?
Refer to the instruction booklet supplied with
these items for correct setting and operation.
7. Are the temperature controls on the boiler turned
on and set high enough?
8. Are all system controls such as room and cylinder
thermostats set high enough?
9. Are the thermostatic radiator valves set high
enough?
Contact your Installer
If you have followed the steps in this simple checklist
but your boiler still does not fire contact your installer.
Any repairs to the boiler will usually be the
responsibility of the Installer during the warranty
period.
Installer Help-line
Should your installer need assistance he/she can
contact our trade support help-line for diagnostic and
remedy advice.
