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7 Frequently Asked Questions (FAQs)
Why won’t the camera auto-start?
* Check if the Record Mode Setting is set to <Auto>.
* It could be the car charger design. Since there are so many brands of cars on market, so do
the car socket design. Our car charger may not be compatible with all car models. If our car
charger is not compatible with your car, you can contact us for further resolution on this.
What is the maximum allowed memory capacity for the camera?
While up to 64GB may be functional, we guarantee
only up to 32GB micro SD Card “Class 10”
rating as the maximum allowed capacity for the moment.
How do I know the camera is recording?
You'll notice below changes when the camera is recording.
2) The round dot icon
on the top left of the display will flash red.
3) There is a counter on the top right of the display, and the numbers will be increasing
identifying how long the file has been recording.
Why my camera freezes a lot, and sometimes even not responding when the buttons
are pressed?
If the camera freezes, you can press the Reset button on the back. In most cases, the freezes
are related to the card (compatibility etc.). You can try another SD card.
If the SD card is full with emergence files, the camcorder will freeze and will not start recording,
in some cases the buttons will refuse to response when pressing. If this is the case, please
format the SD card on your computer and then format it again on your camcorder.
You can contact us if the issue cannot be fixed at your end, we will seek possible firmware
update for you. If you received a faulty unit we can replace it for you.
Why only 10s footage is saved?
Please check if you have enable the motion detection. The motion detection function will
conflict with loop recording and result in few seconds videos.
Why
isn’t the video/picture clear?
* Go to Resolution Setting and make sure you choose the highest resolution.
* Make sure the Image Quality is set to Super Fine.
* Make sure the lens film is removed prior to use
* Make sure there are no fingerprints, dirt, or water on the lens, and clear the camera lens
using a piece of wet cloth on regular basis.
* Please use the player in the
HD Player
file for the playback. As per our experience, in some
cases the footage will be pixelated on Windows Media Player, but actually the recording is
clear, it is just the player issue.
