GEN
– 16P – User Manual
Page 18 of 22
OWNER’S RESPONSIBILITY UNDER LIMITED WARRANTY:
Strict adherence to the maintenance checks and with
proof of scheduled
maintenance history
is required by an authorised agent or qualified mechanic. It is
the consumer’s responsibility to deliver the machine in question to our service premises
or to the premises of our appointed agent at the consumer’s expense for replacement
or repair as applicable. Maintenance services are not covered under warranty.
Claim Procedure:
•
Contact MAKINEX by phone or email informing us of your machines problem or defect.
•
Once the extent of the claim has been assessed, we retain the right to compensate the
consumer for such defect, or repair (parts & labour), or replace the machine under
warranty.
•
All warranties will be carried out by MAKINEX authorised staff or appointed agents at
a premise to be determined by the Manufacturer.
•
It is the responsibility (and cost) of MAKINEX or our appointed agent to return the
machine to be repaired or replaced under warranty to the consumer- this is valid for
domestic territories only (e.g. Australian units will be delivered within Australian
territories
and European units will be delivered within its designated country’s
territories).
•
Where the specific warranty component (e.g. Engine) is u
nder a Manufacturer’s
warranty other than MAKINEX (e.g. Honda, Hatz or Kohler etc.), the consumer can
either contact MAKINEX or the applicable manufacturer for repairs where such
warranty was registered with that manufacturer at purchase.
•
Warranty calls wi
ll only be carried out by our representatives and not via client’s choice
of repairer. We will not accept back charges for any work not carried out by our
representatives or accept any charges due to equipment being un-operational for any
reason even during its warranty period.
