Part Number 000012545 Rev 02 11/16
29
Checklist
If a problem arises during operation of your ice machine, follow the checklist below before calling service. Routine
adjustments and maintenance procedures are not covered by the warranty.
Problem
Possible Cause
To Correct
Ice machine does not operate.
No electrical power to the ice machine.
Replace the fuse/reset the breaker/turn on the
main switch/plug power cord into receptacle.
Ice machine needs to be turned on.
Place the toggle switch in the ICE position to
start ice making.
Curtain in open position (down).
Curtain must be in the closed position and
capable of swinging freely.
Ice machine stops, and can be restarted
by turning the ice machine OFF and then
ON.
Safety limit feature stopping the ice machine. Refer to “Safety Limit Feature” on the next
page.
Ice sheet is thick
Water trough level is too high.
Adjust ice thickness float.
Power button was turned off/on during freeze
cycle and ice remained on evaporator.
Allow ice to thaw and release from evaporator,
then restart.
Ice damper was opened then closed in the
harvest cycle before the ice released.
Allow ice to thaw and release from evaporator,
then restart.
Ice machine does not release ice or is slow
to harvest.
Ice machine is dirty.
Clean and sanitize the ice machine.
Ice machine is not level.
Level the ice machine.
Low air temperature around ice machine (air-
cooled models).
Air temperature must be at least 40°F (4°C).
Water regulating valve leaks in harvest mode
(water-cooled models).
Replace water regulating valve.
Ice machine does not cycle into harvest
mode.
The six-minute freeze time lock-in has not
expired yet.
Wait for freeze lock-in to expire.
Ice thickness float switch is dirty.
Clean and sanitize the ice machine.
Ice thickness float switch wire is disconnected. Connect the wire.
Ice thickness float switch is out of adjustment. Adjust the ice thickness float switch.
Uneven ice fill (thin at top of evaporator).
See “Shallow or Incomplete Cubes” on the
next page.
Ice quality is poor
(soft or not clear).
Poor incoming water quality.
Contact a qualified service company to test
the quality of the incoming water and make
appropriate filter recommendations.
Water filtration is poor.
Replace the filter.
Ice machine is dirty.
Clean and sanitize the ice machine.
Water softener is working improperly (if
applicable).
Repair the water softener.
Ice machine produces shallow or
incomplete cubes, or the ice fill pattern on
the evaporator is incomplete.
Ice thickness float switch is out of adjustment. Adjust the ice thickness float switch.
Water trough level is too high or too low.
Check the water level and adjust if required.
Water filtration is poor.
Replace the filter.
Hot incoming water.
Connect the ice machine to a cold water
supply.
Incorrect incoming water pressure.
Water pressure must be 20-80 psi (137.9 -
551.5 kPa).
Ice machine is not level.
Level the ice machine.
Continued on next page...
Section 5
Troubleshooting
