66
Symptom
Cause/Solution
Page
Can not play DRM-
protected files.
• The server does not support DRM. Connected to a server that
does support DRM.
• The server has not obtained the DRM license. Obtain the DRM
license on the server side in advance.
–
Takes time to play or
change to the next
file.
• The file size is large. This is not a malfunction.
• DRM-protected content is being played. This is not a malfunction.
Takes time for the
file list to display.
• There is a large number of files in the list. During random play,
the larger the number of files in the server, the longer it takes to
display the file list. Reduce the number of connected servers or
reduce the number of files registered on the server.
–
Cannot play even
though the file
format is supported
for playback.
• The server does not support this file format. Only files whose
formats are supported by both the unit and the server can be
played. See the server’s user guide.
• There is not enough network bandwidth. Communication in a
network may become congested, Stop the communication of the
other devices, or redesign your network environment.
–
Playback breaks up.
• The file bit rate is too high. Communication in a network may
become congested, Stop the communication of the other devices,
or redesign your network environment.
G
BD-Live™
H
Symptom
Cause/Solution
Page
BD-Live™ function
does not work.
• Network connection is not established. Perform the connection
test. If “The network connection failed” is displayed in the test,
check the network cable connection and settings.
• When the BD-Live™ function is used, the line speed of the
broadband being used is not sufficient. Consult with the Internet
Service Provider (ISP) and change it to the speed recommended
for using a broadband line.
• Check if the disc has support for BD-Live™.
• If the BD-Live™ function does not work even after data is
downloaded into a USB memory device, reformat the USB
memory device on this unit.
• The “BD-Live Connection” setting of “Network” menu is set to
“Prohibited”. Set it to “Permitted”.
–
Cannot play BD-
Live™ video.
• The content downloaded to the built-in memory or USB memory
device are provided as a part of the BD-Video content by the video
company who recorded the disc. You cannot copy BD-Live™ video
or audio content into a USB memory device and play that USB
memory device independently on equipment other than this unit.
–
G
Video streaming distribution service
H
Symptom
Cause/Solution
Page
Playback stops
from time to time
during playback of
the video streaming
distribution service.
• When Video streaming distribution service function is used, the
line speed of the broadband being used is not sufficient. Consult
with the Internet Service Provider (ISP) and change it to the speed
recommended for using a broadband line.
Basic v
ersion
A
dv
anced v
ersion
Inf
or
mation
Inf
or
mation
DVD
