Versa Electronics
www.marcumtech.com
If your unit is malfunctioning, check the FAQ section of our website. You may find
that the solution to your problem is something you can resolve yourself. If you
need to send it in, there is no need to contact our office. Getting repairs made is as
simple as going to our website, clicking on the Support page, and then filling out
the Warranty Service Form. If your unit is under warranty, be sure to attach a
picture/scan of your proof of purchase with date included. If your system is out of
warranty, we have several flat-rate fees that will cover the cost of repairs, including
parts and labor. Once you have completed the Warranty or Flat-Rate repair,
package the unit as described on the website and ship it to us.
There is no need for an authorization or reference number, just make sure that you
have included your contact info and a brief description of the issue in the box.
If you do not have the ability to use the Internet, you may also fill out the warranty
service form included in the box with your unit. If you enclose this form in the box
with your unit there is no need to contact our office, just include the filled out form
in the shipping box.
Some people are more comfortable calling for shipping instructions. During peak
ice season, we sometimes receive a high volume of calls, making it impossible to
get to all customers who phone in. For this reason, strongly consider using the
on-line form or email rather than calling. In your email, please provide your name,
complete address, and cell phone #. Please indicate what model Marcum you
have, approximate date of purchase, and what has gone wrong with it.
Please send your email inquiries to service@versae.com
If you are unable to use email or internet, you may also call us at
763-512-3987
.
Our office hours are Monday – Friday, 8 – 4 Central Time.
International callers may use 888-778-1208.
OUR ADDRESS:
Marcum Technologies
Attn: Service Department
3943 Quebec Ave N.
Minneapolis, MN 55427
HOW TO OBTAIN SERVICE
In an effort to best serve our customers, Marcum Technologies has set a
standardized battery warranty policy. Battery warranty coverage requires a
proof of purchase. Please see our website, www.marcumtech.com/support, for
full details.
