www.MarCumtech.com
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Once you have completed and submitted a warranty claim
claim
, package the unit as described
on the website and ship it to us.
If your system is out of warranty, it is a simple as going to our website and filling out a
MarCum non-warranty
claim
. Once you have completed the non-warranty
claim
, package
the
system
as described on the website and ship it to us. All non-warranty repair pricing is
determined after the system is received by us.
Some people are more comfortable calling for shipping instructions. During peak ice season, we
sometimes receive a high volume of calls, making it impossible to get to all customers who
phone in. For this reason, strongly consider using the on-line forms at www.marcumtech.com/
support
or the "Live Chat" option.
OUR ADDRESS:
MARCUM TECHNOLOGIES
ATTN: SERVICE DEPT.
3943 QUEBEC AVE NORTH
MINNEAPOLIS, MN 55427
Please send your email inquiries to service@
marcumtech
.com
If you are unable to use email or internet, you may call us at 763-512-3987.
Our office hours are Monday – Friday, 8 – 4 Central Time.
International callers may use 888-778-1208.
The customer is responsible for shipping costs associated with returning the
system
to
MarCum Technologies. MarCum will pay for shipping the repaired
system
back to the customer
while it is still under warranty. All out of warranty services will be charged a fee for service and
shipping which must be paid in advance. The unit should be securely packed and shipped “pre-
paid freight” and insured to MarCum Technologies. It is the customer’s full responsibility to track
their products sent out in the mail or other forms of delivery service. MarCum Technologies
will not be liable for packages lost in route to us. Unless specified otherwise, do not include
batteries or other accesso-ries when returning the product for repair. MarCum Technologies will
not be responsible for lost or damaged accessories. Turnaround time can vary, on average it is
about 1 week.
