www.MarCumtech.com
One Year Warranty
MarCum warranties this product to be free from defects in materials and workmanship for one
year from the date of purchase. This warranty applies to customers who properly complete
the online product registration form found on the MarCum Technologies Website:
www.marcumtech.com/support. MarCum
Technologies will, at its sole discretion and without
charging the customer, repair or replace any components that fail in normal use. Failures due to
abuse, misuse, or unauthorized alteration, modification or repair are not covered. The warranty is
valid only for the original owner who purchases the
system
from an authorized
dealer. Products purchased from on-line auction sites are not considered under warranty.
How to Obtain Service
If your
system
is malfunctioning, check the support section of our website. You may find that
the solution to your problem is something you can resolve yourself. If you need to send it in,
there is no need to contact our office. Getting repairs made is as simple as going to our website,
Marcumtech.com clicking the support tab and then filling out the MarCum Warranty
Claim
.
If your
system
is under warranty, be sure to attach a picture/scan of your proof of purchase with
date included. If your system is out of warranty, we have
a flat rate
fee that will cover the cost of
repairs, including parts and labor. You will find the non-warranty
claim
on our support site.
Once
you have completed and submitted a claim, package the
system
as described on the
website and ship it to us.
Some people are more comfortable calling for shipping instructions. During peak ice season,
we sometimes receive a high volume of calls, making it impossible to get to all customers who
phone in. For this reason, strongly consider using the on-line forms at www.marcumtech.com/
support or the "Live Chat" option.
OUR ADDRESS:
MARCUM TECHNOLOGIES
ATTN: SERVICE DEPT.
3943 QUEBEC AVE NORTH
MINNEAPOLIS, MN 55427
Please send your email inquiries to service@
marcumtech
.com
If you are unable to use email or internet, you may call us at 763-512-3987.
Our office hours are Monday – Friday, 8 – 4 Central Time.
International callers may use 888-778-1208.
The customer is responsible for shipping costs associated with returning the system to MarCum
Technologies. MarCum will pay for shipping the repaired system back to the customer while it is
still under warranty. All out of warranty services will be charged a fee for service and shipping
which must be paid in advance. The unit should be securely packed and shipped “pre-paid
freight” and insured to MarCum Technologies. It is the customer’s full responsibility to track their
products sent out in the mail or other forms of delivery service. MarCum Technologies will not be
liable for packages lost in route to us. Unless specified otherwise, do not include batteries or
other accessories when returning the product for repair. MarCum Technologies will not be
responsible for lost or damaged accessories. Turnaround time can vary, on average it is about 1
week.
