OWNER’S PROTECTION PLAN
Term of the Marquis Corp. Limited Warranty
The term of your warranty begins on the date the product is sold to you and continues for the
term described in this warranty for each component.
What You Should Do if You Experience a Problem
Unless otherwise designated in writing by Marquis Corp., Marquis Corp. or its agent are the
only parties authorized to perform warranty service on Marquis Corp. spas. Upon experiencing a
problem, please contact your authorized Marquis
®
dealer.
You will be asked to provide the following information when requesting warranty service:
your name, address and contact information; serial number; a description of your spa and a
description of the problem. You may be required to provide proof of purchase of your spa prior to
receiving warranty service.
What Marquis Corp. Will Do in the Event of a Problem
Marquis Corp. agrees to repair any plumbing or surface defects and to repair or furnish a
replacement for any factory-installed component covered under this warranty which, upon
test and examination by Marquis Corp., proves to have manufacturing defects. All materials for
examination must be returned to Marquis Corp. freight prepaid.
Marquis Corp. will provide parts and labor (according to predetermined schedule) at no charge
to repair or replace components that fail due to manufacturing defects. Responding authorized
Marquis
®
dealer may charge additional service and travel fees.
In the event that Marquis Corp. or its agent determines that your problem can be addressed
by providing a replacement part to you for installation in your spa, a replacement part will be
provided to you at no charge when you return the defective part. All replacement parts assume
the original warranty status of the spa into which they are installed, including time remaining on
warranty, and have no separate or independent warranty of any kind.
To facilitate repairs, Marquis Corp. or its agent may require access to spa equipment. It is your
responsibility to provide unencumbered access.
What the Marquis Corp. Limited Warranty Does Not Cover
No warranty will apply to any spa that has been (i) modified, altered or adapted without Marquis
Corp.’s written consent; (ii) maltreated or used in a manner other than in accordance with the spa
Owner’s Manual; (iii) repaired by any third party not authorized by Marquis Corp.; (iv) improperly
installed by any party; (v) used with equipment not covered by this warranty, to the extent that
problems are attributable to such use; (vi) relocated to the extent that problems are attributable to
the relocation; and (vii) located on any support surface other than specified in the spa printed
instructions. Other exclusions include hot tub used in any commercial application including
but not limited to rental properties. Refer to instructions in the owner’s manual for proper use,
maintenance and installation of your spa.
Other items not included in this warranty are freight expenses; labor and material cost associated
with removal and or replacement of the spa; damage to or fading of the spa surface and staining
of the spa surface or equipment caused by impact, scratching, abrasive or corrosive cleaners;
damage due to extreme water temperatures outside the range of 32°F to 120°F (0°C to 49°C)
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