HAVING A PROBLEM?
Situation: Likely Cause and Solution
Opener does not
operate from either the
wall control/push button
or transmitter:
Opener operates from
transmitter but not from
wall control/push button:
Opener operates from
wall control/push button
but not the transmitter:
Door does not
open completely:
Door does not close
completely:
Door opens but will
not close at all:
Door reverses for no
apparent reason:
Opener lights do not
illuminate:
Opener light does not
turn off:
Opener strains or
maximum force is
needed to operate
door:
Opener does not move
door at all:
Opener won't work due
to power failure:
Does
opener have electricity? Plug a lamp into the electric outlet. If it does not turn on, have a profession service the electric outlet.
Have
you disengaged all locks on door? If not, do so.
Has
snow or ice built up under door? Door may be frozen to ground. Remove any restrictions.
The
garage door spring may be broken. Call a trained Martin Door Dealer.
Are
wiring connections correct? Check wall control wiring. See STEP 8.
Is
wall control button lighted? If not, disconnect wires to wall control and momentarily touch together. If opener runs, replace
wall control. If opener does not run, check wiring connections at opener and check wires for shorts or breaks under staples.
Is
the wall control button light blinking? If so, your opener is in the vacation / lock mode. Push vacation lock button to turn off.
Has
the opener learned the code of the transmitter? Repeat transmitter programming steps. See STEP 15.
Have
all transmitters been set with the same code? Repeat code learning procedure. See STEP 15.
Does
the transmitter indicator light blink when the transmitter button is pressed? If not, replace battery.
Are
photo eyes obstructed? If so, door will only close while wall control/push button is pressed and held.
Is
something obstructing the door? Remove obstructions only after ensuring door area is free of persons, pets, and any other objects.
If
door has been working properly but now doesn't, increase the up force and/or reset the open travel limit. After
adjustment Is completed, repeat the reversal tests. See STEP 12.
Is
something obstructing the door or in the path of the photo eyes? Remove obstructions only after ensuring door area is free of
persons, pets, and any other objects. Rail assembly may require a center support to ceiling.
If
door has been working properly but now doesn't, increase the down force and/or reset the close travel limit. After
adjustment Is completed, repeat the reversal tests. See STEP 13.
Check
the photo eyes for proper connection and alignment. Clean the photo eyes.
Increase
force in down direction. After adjustment is completed, repeat The reversal tests. See STEP 12.
Is
something obstructing the door? Clear ice, snow, sand or dirt from garage floor area where garage door closes. Also, pull emergency
release knob with door in closed position. Open door manually. If it is unbalanced or a broken spring, call a trained Martin Door Dealer.
Review
and increase force adjustment setting for down travel. If door reverses from fully closed position, decrease travel limits.
After
adjustment Is completed, repeat the reversal tests. See STEP 12.
Replace
the light bulb(s)maximum 60 watts each. Use a standard size garage door opener bulb if regular type bulb burns out prematurely.
Is
the wall control light switch on? Press light switch button to turn off.
Door
may be out of balance or springs are broken. Close the door and use emergency release cord to disconnect trolley. Open and
close door manually. A properly balanced door will hold itself halfway open while being supported entirely by its springs. If it does not,
leave trolley disconnected and call a trained Martin Door Dealer. DO NOT increase the force to the opener to compensate for
unbalanced or damaged door.
Springs
are broken or door is out of balance. Call a trained Martin Door Dealer.
Door
may be locked with a manual door lock. Disable or remove any manual door locks.
Use
the emergency release cord to disconnect trolley. Door can be opened and closed manually. When power is restored, reconnect
trolley and resume automatic operation of door. See STEP 10
COPYRIGHT © 2003 MARTIN DOOR
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