Masimo Shuttle™
Troubleshoot the Masimo Shuttle
Troubleshoot the Masimo Shuttle
When flashing, the green LED indicates that the Masimo Shuttle is transmitting data from DCX to the medical
device. The blue LED, when flashing, indicates that the Masimo Shuttle is receiving data from the medical device.
While the LEDs are not required for intended operation, if neither are flashing within the cycle period defined
within DCX for the medical device, there may be an issue with connectivity and data flow.
To troubleshoot the problem, take the following steps:
1.
Ensure the extension cable that you use to connect the medical device to the Masimo Shuttle is the correct
cable and that it works.
2.
Ensure the extension cable plugged into the medical device is connected to the correct port.
3.
Make sure the RS-232 connection between Masimo Shuttle and the medical device is a solid connection.
4.
Make sure the USB connection between Masimo Shuttle and the Masimo iSirona, Masimo HBox, or node is a
solid connection.
5.
Ensure that both the medical device and the iSirona, HBox, or node are plugged into their respective power
outlets and are powered on.
6.
If none of the above resolves the issue, the Masimo Shuttle itself may have a problem. Do the following:
a)
Check the
DCX-CS
log or
DCX-Server
log to see whether the device is transmitting data despite no
indication from the LEDs.
b)
Contact Masimo Support.
Masimo Corporation
11
www.masimo.com
