TROUBLE - SHOOTING
The following table lists possible problems and their likely causes. Most of these will require a professional
serviceman and we recommend that this work be performed by an Authorised Technician. If a problem cannot be
solved after referring to this table, please call the Retailer from whom the appliance was purchased. Refer to your
Warranty Card for details of Warranty cover.
PROBLEM
POSSIBLE CAUSE(S)
SOLUTION
Pilot will not light and there is
no strong blue spark
Faulty electrode wire or wire
connection(s).
Make sure wire is not shorting
and connections are firm at each
end.
ACC and RMT models. Faulty
battery in igniter
Fit a new AA alkaline cell in
igniter. (See routine
Maintenance).
ECS models.
No mains supply.
Handpiece faulty (no indicator
light).
Handpiece OK but no receiver
indicator light.
Restore mains supply.
Fit new batteries.
Aim handpiece at receiver –
move closer to receiver.
Press start switch beside receiver.
Press reset switch at rear and try
again.
Pilot will not light even
though there is a strong blue
spark.
Air in pilot pipeline.
Repeat starting attempts until air
is cleared.
Incorrect lighting procedure.
Follow the instructions in this
manual.
No gas supply at heater.
Check for closed gas valve(s) or
faulty gas supply lines.
Pilot filter or jet blocked.
Replace the filter in control valve
(STD only). Clean jet (All
models).
No fuel in LPG system.
Replenish LPG supply.
Pilot stays alight but main
burner will not light.
Thermostat, (where fitted), is
switched to OFF or set to a low
temperature.
Check thermostat setting. Switch
to ON or set to a higher
temperature.
Smell of flue gas in the room.
Flue gas spilling from the
draught diverter at the rear of the
heater.
Check for flue blockage, negative
air pressure in the room or
circumstances causing down-
draught.
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