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546565.A.3 - May 2019
TROUBLESHOOTING
BEFORE CALLING FOR SERVICE
If the grill does not function properly, use the following checklist before contacting your dealer for service.
APPLIANCE APPROVED OUTDOOR USE ONLY
USE ONLY THE 5/8” x 18 GAS CONNECTION HOSE AND REGULATOR PROVIDED!
If a replacement is necessary, please contact either our Masport Customer Service Department or your local dealer.
The use of unauthorised parts can create unsafe conditions and environment.
Refer to your Masport warranty card for warranty information.
STORAGE OF THE GRILL
1. Clean the BBQ.
2. Store the BBQ outdoors in a dry, well ventilated area and out of reach of children when LP tank is connected to the grill.
3. Store the BBQ indoors ONLY after the LP tank is turned off and removed, the LP tank must be stored outdoors, out of reach of
children, NEVER store the tank in a building, garage or any other enclosed area.
4. If using a cover for your barbecue, check your BBQ every few weeks.
CHECKLIST
Problems
Possible Cause
Solutions
Burner won’t light after pushing and
turning the knobs
Electrode deposited with cooking residue
Use clean swab and alcohol to clean
Electrode damaged
Replace
Electrode wires are loose or discounted
Reconnect or replace with new Electrode
assembly with wires
Orifice blocked
Check the orifice for blockage
Wire is shorting
Ensure connections are tight
Replace with new Electrode assembly with wires
Burner can’t light by match
No gas
Open the LP tank valve
Gas flow is not smooth
Clear burner tubes
Incorrect assembly between burner and
valve
Re-assemble
Yellow or orange flames, with gas
odour
Incomplete combustion
1. Check the burner inlet for obstruction such
as
spiders
2. Check air shutter for correct adjustment
3. Check for the source
Low heat with knob in “high”
position
Gas hose bent or kinked
Straighten
Burner or orifice blocked
Clear
Low gas pressure
Check Cylinder/ Regulator (refer to pg. 15)
Grill not preheated
Preheat the grill for 15 minutes
Flare up
Excessive meat fat
Cut off fat before grilling
Over high temperature
Adjust
Grease deposit
Clean
Flame out
Over high winds
Find a less windy place
Flame lifting
Over high gas pressure
Call the gas dealer
Flashback
Burner port blocked
Clean
Grease fire
Grease accumulated in food
Turn off knobs, LP tank valve, leave lid open, let
fire burn out. Clean the grill when cool.
Summary of Contents for Barbecues
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