15
Master Culinary
| Sous Vide Model:
X-1100
Troubleshooting
Problem
Solution
Error Code
E-3
is showing on
digital display panel
Water is below the minimum level
When the water level falls below the [MIN] level mark
on the cooker, it will trigger a sensor and the cooker
will stop.
Error code
E-3
will be shown on the device display.
Turn the device OFF. Add sufficient water. Turn the
device ON again and the cooking process will
resume.
Error Codes
E-1
or
E-2
or
E-4
is showing on digital display panel
Device malfunction.
Please contact us to have the unit returned for repair.
The mobile app and the device got
disconnected
Unplug the sous Vide from the outlet.
Plug it again and turn it on.
The mobile app and the Sous vide should re-connect
automatically.
If the WIFI connection fails
(‘WIFI failed” on the APP screen)
Connecting your Sous Vide to the mobile App should be easy and straightforward.
If for some reason you are unable to connect, please follow these steps.
1. Please make sure that:
a. The WIFI network name and password are correct.
b. The WIFI network name and password are in English letters and numbers.
c. The WIFI network name and password do not exceed 32 characters.
d. The WIFI router frequency is 2.4GHz.
e. The SOUS VIDE is not too far away from the router.
2. Do not:
a. Try to connect to the WIFI network if the SOUS VIDE is in cooking mode.
b. Use a commercial router that needs a double proof connection.
c. Try to connect to a network with multiple routers.
d. Try to connect to a router if the number of connections to that router is exceeded.
3. To reset the WIFI connection:
You will need to re-connect your Sous Vide to the mobile App if the WIFI network name
or password has changed.
a. Hold the white window at the bottom of the APP screen until a pop up screen appears.
b
. On the pop up screen, choose “delete” or “Connect to device” to search for a new router.
c. Repeat the connection steps explained on page 8.
