18
Lowes.com/masterforge
®
Problem
Possible Cause
Prevention/Cure
Burner will not light using
ignitor
(if included)
1. LP gas tank is low or empty
1. Replace LP gas tank
2. LP gas leak
2. Follow “Checking for Leaks” instructions in
the owner’s manual
3. Wires or electrode covered with
cooking residue
3. Clean wire and/or electrode with rubbing
alcohol
4. Electrode and burners are wet
4. Wipe dry with cloth
5. Electrode cracked or broken - sparks
at crack
5. Replace electrode, please call our Customer
Care at 1-800-963-0211
6. Wire loose or disconnected
6. Reconnect wire or replace electrode/wire
assembly, please call our Customer Care at
1-800-963-0211
7. Wire is shorting (sparking) between
ignitor and electrode
7. Replace ignitor wire/electrode assembly,
please call our Customer Care at
1-800-963-0211
8. Bad ignitor
8. Replace ignitor, please call our Customer
Care at 1-800-963-0211
Burner will not light with
match
1. No gas flow
1. Check if LP gas tank is empty
A. If empty, replace
B. If LP gas tank is not empty, refer to
“Sudden drop in gas flow or reduced
flame height”
2. LP gas tank is low or empty
2. Replace LP gas tank
3. LP gas leak
3. Follow “Checking for Leaks” instructions in
the owner’s manual
4. Coupling nut and regulator not fully
connected
4. Turning the coupling nut about one-half to
three quarters additional turn until solid stop.
Tighten by hand only-do not use tools
5. Obstruction of gas flow
5. Clear burner tubes
6. Spider webs or insect nest in venturi
6. Clean venturi and burner tube
7. Burner ports clogged or blocked
7. Clean burner ports
Sudden drop in gas flow
or reduced flame height
1. Out of gas
1. Replace LP gas tank
2. Excess flow valve tripped; safety
device may have been activated
2. Turn regulator/control knob to
“OFF ”
3. Wait 30 seconds and light grill per “Lighting
Instructions” in the owner’s manual
4. If flames are still too low, reset the excessive
flow safety device:
a. Turn regulator/control knob
“OFF ”
b. Remove LP gas tank
c. Wait 1 minute
d. Attach LP gas tank
e. Perform a leak check per “Checking for
Leaks” instructions in the owner’s manual
f. Light grill per “Lighting Instructions”
instructions in the owner’s manual
irregular flame pattern,
flame does not run the full
length of burner
1. Burner ports are clogged or blocked
1. Clean burner ports
trOuBlESHOOtiNG
