Master Spas INT H2X CHALLENGER 19D, Owner'S Manual

Page 1: ...OWNER S MANUAL LIMITED WARRANTY INT ERNA TIONA L VERS I ON ...

Page 2: ...improve its product without prior notice REGISTER YOUR SWIM SPA Please be sure to register your swim spa so we can efficiently assist with any questions you may have Until your swim spa has been registered Master Spas will not have record of your ownership To register your swim spa visit www masterspas com resources and click on Spa Registration SERIAL NUMBER LOCATION The serial number for your sw...

Page 3: ...pa 39 Model Specifications 40 Installation Instructions 41 51 Site Preparation General Guidelines 41 43 Electrical Requirements 44 49 Initial Swim Spa Setup 50 51 Operating Instructions 52 109 Spa Controls Icon Spa Touch 52 82 Spa Controls MP30 TP600 83 92 Spa Controls Using Your Swim Jets 93 Spa Controls Pump Diagrams 94 103 Fusion Air Sound System if equipped 104 108 Wave Lighting if equipped 10...

Page 4: ...N It s time to relax You now have your very own portable swim spa by Master Spas By fully understanding the operation of each of the features of your new Master Spas Swim Spa you will be assured of many years of hassle free hot water therapy and fun Your safety is of paramount importance to the Master Spas family We urge you to carefully read understand and follow all information in this user manu...

Page 5: ... conductor is provided on this unit to connect a minimum 6 AWG 13 302mm2 solid copper conductor between this unit and any metal equipment metal enclosures of electrical equipment metal water pipe or conduit within 5 feet 1 5m of the unit For cord connected convertible units DANGER Risk of injury a Replace damaged cord immediately b Do not bury cord c Connect to a grounded grounding type receptacle...

Page 6: ...njury The suction fittings in this swim spa are sized to match the specific water flow created by the pump Should the need arise to replace the suction fittings or the pump be sure that the flow rates are compatible Never operate swim spa if the suction fittings are broken or missing Never replace a suction fitting with one rated less than the flow rate marked on the original suction fitting DANGE...

Page 7: ...nsult a physician before using a swim spa since some medication may induce drowsiness while other medication may affect heart rate blood pressure and circulation For swim spas with a gas heater WARNING Risk of Suffocation This swim spa is equipped with a gas heater and is intended for outdoor use only unless proper ventilation can be provided for an indoor installation SAVE THESE INSTRUCTIONS HYPE...

Page 8: ...d injuries WARNING People with infections sores or the like should not use the swim spa Warm and hot water temperatures may allow the growth of infectious bacteria if not properly disinfected CAUTION Safe temperatures for swimming or aquatic exercise is around 80 F 26 7 C CAUTION Risk of Electrical Shock Do not leave audio compartment open Audio CD controls are not to be operated while inside the ...

Page 9: ...rovided in the electric supply service panel with a continuous copper wire equivalent in size to the circuit conductors supplying this equipment At least two lugs marked Bonding Lugs are provided on the external surface or on the inside of the supply terminal box or compartment To reduce the risk of electric shock connect the local common bonding grid in the area of the swim spa to these terminals...

Page 10: ...T PAS UTILISER UNE CUVE DE RELAXATION WARNING TO AVOID INJURY EXERCISE CARE WHEN ENTERING OR EXITING THE SWIM SPA OR HOT TUB AVERTISSEMENT POUR ÉVITER DES BLESSURES USER DE PRUDENCE EN ENTRANT DANS UNE CUVE DE RELAXATION ET EN SORTANT WARNING DO NOT USE DRUGS OR ALCOHOL BEFORE OR DURING THE USE OF A SWIM SPA OR HOT TUB TO AVOID UNCONSCIOUSNESS AND POSSIBLE DROWNING AVERTISSEMENT POUR ÉVITER L ÉVAN...

Page 11: ...ORDANCE WITH MANUFACTURER S INSTRUCTION ATTENTION LA TENEUR DE L EAU EN MATIÉRES DISSOUTES DOIT ÊTRE CONFORME AUX DIRECTIVES DU FABRICANT Hyperthermia occurs when the internal temperature of the body reaches a level several degrees above the normal body temperature of 98 6 F 37 C The symptoms of hyperthermia include drowsiness lethargy and an increase in the internal temperature of the body The ef...

Page 12: ...im spa by children This can be reached by an adult supervisor securing the means of access or installing a safety protection device to the swim spa To avoid accidents during swim spa use ensure that children are kept under constant adult supervision Avoid putting the head under water at all times Avoid swallowing swim spa water DANGER No Diving Safety graphical symbol ISO 20712 1 WSM002 Keep child...

Page 13: ...lling the means of access the warranty period s of the means of access Proper care instructions for winterization NOTE A handrail may be proposed with the means of access in case of use by people with mobility issues Consult manufacturer or contractor for proper care during winterization and to review maximum weight allowed Means of access shall not be used for any purpose besides for swim spa ent...

Page 14: ...en under five years of age are at the highest risk of drowning Designate a competent adult to supervise the swim spa each time it is being used Weak swimmers or non swimmers should wear personal protection equipment especially when using the exercise swim spa When the swim spa is not in use or unsupervised remove all toys from the swim spa and its surrounding area to avoid attracting children to t...

Page 15: ...ed to half way diverting water to all jets Whenever the swim spa is emptied the filter s should be cleaned and drained dried where applicable In the absence of automated and or continuous water treatment measurement and chemical dosage any manual dosing of chemicals shall not be performed while bathers are present in the swim spa Where an automatic system is installed periodic checks are still req...

Page 16: ...l Spas CE EN 60335 1 Household and Similar Electrical Appliances Safety General Requirements 206 95 EC EC Low Voltage Directive 204 108 EMC Directive 93 68 EEC CE Marking Directive Our propulsion swim spas comply with the following industry standards UL 1563 Standard for Electric Spas Equipment Assemblies and Associated Equipment ICC ISPSC International Swimming Pool Spa Code VGB Virginia Graeme B...

Page 17: ...n suction is created at this fitting Users of the spa swim spa must be instructed not to come in contact with this fitting in such a way as to block its orifice If a user of the spa swim spa blocks this fitting with his her body serious personal injury or drowning may occur IMPORTANT SAFETY INSTRUCTIONS WARNING SUCTION ENTRAPMENT HAZARD Suction in suction outlets and or suction outlet covers which...

Page 18: ... immediately It is recommended that suction components be inspected at least monthly Replace the suction within 7 years from the installation date Contact your dealer or local service center for quoting and scheduling this required maintenance This is a mandated regulation and is not part of nor covered by the spa swim spa warranty NOTE Always review entire safety and maintenance information befor...

Page 19: ...the top flange of the swim spa this smaller valve adjusts water flow to the waterfalls and or water features in your swim spa NOTE When the swim spa is not in use this valve should be turned mostly shut not completely shut to prevent the water features from allowing water to hit the cover while it is closed If left mostly open water may hit the cover and possibly run out of the swim spa causing wa...

Page 20: ...r Maintenance Procedures section for detailed instructions on filter assemblies 13 WEIR GATE The weir gate is the horizontal door located in front of the filters that helps keep debris trapped in the filter area 14 SWIM SPA CONTROL SYSTEM This houses the wiring and electrical components necessary to operate the swim spa 15 SWIM SPA HEATER This is an electric heater housed in a stainless steel tube...

Page 21: ...for the lighting in your swim spa is located on the topside control panel near the therapy seats 24 EXERCISE SWIM JETS H2X Swim Spas These large jets are grouped at the end of your swim spa to offer water flow for exercising against A jet diverter valve may control the flow for these jets 25 SWIM SPA JUNCTION BOX MP Swim Spa Only The internal junction box for connecting your electrical service s t...

Page 22: ...ontrolled amounts Like Mother Nature when controlled releases of copper and zinc oxides are carried into the filtered water they kill bacteria and provide hostile conditions for algae and fungal growth Using EcoPur Charge helps reduce the amount of chemicals needed therefore safeguarding the swim spa s plumbing and equipment because pipes are protected against the corrosive effects of chlorine Eco...

Page 23: ...to outer filter When snapped in to locked position EcoPur Charge handle aligns with molded points on outer filter NOTE EcoPur Charge should be replaced every 6 months Initial snap in fit of inner EcoPur Charge to outer filter may be tight especially if both are new Master Spas Outer Filter Turn Clockwise to Lock EcoPur Charge PATENTS PENDING MADE IN THE USA THE ADVANTAGES OF ECOPUR CHARGE ...

Page 24: ...s test lower than total chlorine levels To do this either add oxidizer non chlorine shock to burn off the chloramines or add extra chlorine to raise the chlorine level Oxidizer non chlorine shock acts by releasing oxygen in the water which serves a similar function as chlorine An advantage to using this type of shock is that the water is safe to enter after 15 minutes of the application and excess...

Page 25: ...Causes of foaming include body oils cosmetics lotions surface cleaners high pH or algae as well as other organic materials Low levels of calcium or sanitizer can also cause increased foaming Note that you may need to physically remove the foam and or drain all or part your water to remove or dilute the causes of the foam 11 CALCIUM HARDNESS This measurement tells you how much magnesium and calcium...

Page 26: ...ch quicker evaporation and also will cause minerals and metals to precipitate out of solution 3 AIR Dust and other airborne contaminants are introduced into the swim spa 4 ENVIRONMENT The environment surrounding the swim spa can also impact the water quality Items such as pollen grass sand dirt lawn fertilizer airborne dust insects leaves and pets can all affect the water quality of the swim spa 5...

Page 27: ...er volume to user ratio is acceptable provided the health of the user is not compromised h If national regulations allow 100 mg l then a suitable treatment should be applied e g dilution i If national regulations allow 0 5 then a suitable treatment should be applied e g dilution NOTE The Indicative physical and chemical parameters when using chlorine disinfectant outlined in this manual are specif...

Page 28: ...tructions may vary Note the colors on your testing strip and compare these to the key found on the packaging to determine whether elements are neutral too high or too low TESTING KIT When using a testing kit you will be examining an actual water sample from your swim spa rather than a strip Be careful to follow the instructions on your kit filling the container to the appropriate level and then dr...

Page 29: ...w EcoPur element clean the regular filter and repeat start up procedure The regular filter should be replaced at least once every year Over time and bather use biofilm buildup can occur Chemical products are available to help remove biofilm and should be used periodically before draining AFTER EACH USE Add non chlorine shock oxidizer or chlorine to the swim spa water AS NEEDED If water looks hazy ...

Page 30: ...e low Apply oxidizer non chlorine shock treatment BROWN WATER High iron or manganese level Use a sequestering agent FOAMING High levels of body oils lotions soap etc Add small amount of defoamer an enzyme product and check water chemistry Low calcium hardness Use a calcium hardness increaser Unbalanced water chemistry Test and adjust chemistry levels EYE OR SKIN IRRITATION Unsanitary water Adjust ...

Page 31: ...spa shell a shop vac can be used to remove the remaining small pockets of water in the swim spa Sump Pump is not provided with swim spa SWIM SPA SURFACE CARE During use always remove debris and pollutants that have settled in the water or built up on the swim spa surfaces as it occurs These pollutants can cause growth of bacteria algae fungus or biofilm if left on the swim spa surface and potentia...

Page 32: ...n or not turn at all CAUTION TURN OFF SWIM SPA BEFORE PROCEEDING WITH THIS MAINTENANCE FOLLOW THE STEPS BELOW 1 Remove the handle from the top of diverter valve by grasping the handle and pulling up with a rocking motion 2 Turn the cap piece counter clockwise It may be necessary to put a clean towel over the cap and turn it with a wrench 3 Once loose the cap internal rotor assembly and handle can ...

Page 33: ...egular basis at least once a month on average with normal usage With heavy use poor water quality and or high dissolved solid content in water the filters may need to be cleaned more often It recommended to allow filter elements to fully dry after cleaning For this reason it is ideal to have a spare set of filters on hand for filter cleaning intervals 1 Turn off the swim spa before servicing filte...

Page 34: ...ou could break the floating weir door Damage to weir door is not warranted Remove Filter Lid Turn Filters Counter clockwise to Remove Filter Weir with Top Access CLEANING YOUR FILTER ELEMENTS continued 3 With a garden hose spray each element under pressure Monthly the standard filter elements should be soaked in a filter cleaner Do not soak EcoPur element in a filter cleaner The EcoPur element sho...

Page 35: ...d Scale and mineral i e calcium buildup can be removed using white vinegar and soft cloth Rinse with clean water and blot dry with a soft cloth Maintain the surface gloss of the acrylic and lessen scratches by occasionally polishing with a plastic cleaner and polish Apply a thin even coat with a clean soft cloth and polish lightly with cotton flannel Then wipe with damp soft cloth This is recommen...

Page 36: ...e cleaner Use a good car cleaning wax for extra protection Leave cover removed for at least 15 minutes after adding chemicals to the swim spa water Never Clean with mineral acids or bleaches steel wool or any other abrasive materials Leave in contact with iron steel any other metals Close the cover immediately after adding chemicals to the water NOTE Failure to take proper care of the stainless st...

Page 37: ... Covers should not be put on wooden tables or wooden decking because of the risk of bleaching the wood The use of a cover lift accessory or other device ensures the cover will not come into contact with the ground and retains its cleanliness particularly the surface in close proximity to the swim spa water surface The cover should be stored in an appropriate location where it cannot be damaged or ...

Page 38: ... included materials for instructions on utilizing this equipment in your swim spa CAUTION Do not leave exercise equipment inside the swim spa when not in use Do not leave exercise equipment outside exposed to sun and UV Failure to follow the above guidelines could result in injury CAUTION Inspect exercise equipment before each use for deterioration and unsafe conditions Do not use if significant d...

Page 39: ...problem Electrical problems include but are not limited to a faulty GFCI breaker swim spa component power fluctuations and or improper wiring If this is a new electrical service and GFCI installation an instantly tripping GFCI may likely be caused by improper wiring of the load neutral from the GFCI to the swim spa It may be necessary to contact an electrician if your Master Spas dealer recommends...

Page 40: ...em should be displaying a message indicating why it can t heat Check the control panel for diagnostic messages Refer to Spa Control Section titled System Related Messages Follow steps to alleviate the message 5 Check the control panel for light indicator Wait a reasonable amount of time at least 1 hour to see if the water temperature is rising 6 Reset power to the swim spa at GFCI breaker 7 If swi...

Page 41: ...d accumulating Swim spa covers are a great insulator but will allow some precipitation to enter the swim spa For this reason it is highly advised to also cover the swim spa with a water tight tarp while winterized It is beneficial to keep the swim spa cover slightly gapped off the acrylic shell while winterized to allow air flow in to the shell area to reduce mildew mold buildup caused by trapped ...

Page 42: ...ner Challenger INT H2X CHALLENGER 15D 9915 180 x 94 x 60 458 x 239 x 153 240V 32A 5 1930 7 30 2530 1148 19555 8870 3 MS40E Icon Spa Touch Trainer Challenger INT H2X CHALLENGER 18D 9916 215 x 94 x 60 547 x 239 x 153 240V 32A 5 2080 7 87 2840 1288 21115 9578 3 MS40E Icon Spa Touch Trainer Challenger INT H2X CHALLENGER 19D 9917 SPA 9918 SWIM 231 x 94 x 60 587 x 239 x 153 240V 32A Spa 240V 32A Swim 7 ...

Page 43: ...l and national laws and regulations relating to childproofing safety barriers lighting and any other safety requirements at site When installing your swim spa indoors on a wood deck roof or balcony load requirements need to be evaluated before installation It is also good to consider location and position of swim spa as well as surfaces and foundation to minimize noise disturbance as much as possi...

Page 44: ...re accumulation and to prevent equipment from overheating Provide a minimum of 3 feet service area around the perimeter of the unit Site access issues are not covered by the product warranty The unit is not designed to be submerged in water Water entering the equipment area creates many hazards and resulting damage will not be covered by the product warranty Make sure that the surroundings do not ...

Page 45: ...43 DO NOT DIVE SITE PREPARATION GENERAL GUIDELINES 102 DO NOT DIVE ...

Page 46: ...ed securely to a grounded metal structure such as a cold water pipe The supply wiring to the swim spa must utilize a symmetrically grounded system The swim spa must not be wired to electrical systems utilizing no ground IT or TN C grounding Be sure to have a licensed electrician examine and ensure proper grounding is provided See chart on next page for wire size conversion All Master Spas equipmen...

Page 47: ...ng of RCD may result in permanent damage to swim spa control pack Repair replacement of swim spa system box is not covered under warranty when damage results from improper wiring Actual wire attachment points on the swim spa control pack may vary Always refer to the wiring diagram inside the swim spa control pack for proper power connection Two Pole RCD Four Pole RCD Typical specifications are as ...

Page 48: ...1 Protective Earth Protective Earth wire Green Yellow must be connected to system ground terminal as marked The heater runs on service line L1 All equipment pumps etc runs on service line L2 IMPORTANT Each service MUST include a neutral wire with a line to neutral voltage of 230VAC From the original factory configuration remove the black wires from Section 1 J51 J52 to Section 3 J88 J62 Move the w...

Page 49: ...t of swim spa system box is not covered under warranty when damage results from improper wiring Actual wire attachment points on the swim spa control pack may vary Always refer to the wiring diagram inside the swim spa control pack for proper power connection The heater runs on service line L1 All main board equipment runs on service line L3 Additional equipment such as expansion boards run on ser...

Page 50: ...le dip switches must be evaluated to prevent the swim spa maximum ampacity from exceeding the service maximum ampacity Dip switch settings should not be changed from factory settings in this configuration NOTE This option is configured and shipped as the default 230V 2 Phase 2x16A ELECTRICAL REQUIREMENTS MS40E MS81SPAE HOOK UP Figure 1 Blue N Brown L1 Ground 1 2 3 4 Must be sized to swim spa speci...

Page 51: ... 2 OPTIONAL CONFIGURATION 3 SERVICE PHASE Figure 2 3 Phase Service TN and TT Electrical Systems 5 Wires 3 Lines 1 Neutral 1 Protective Earth Protective Earth wire Green Yellow must be connected to system ground terminal as marked IMPORTANT Each service MUST include a neutral wire with a line to neutral voltage of 230VAC The heater runs on service line L1 All main board equipment runs on service li...

Page 52: ...ide be filled first and then the spa side When draining the swim spa always drain the spa side before draining the swim side NOTE In below freezing temperatures caution should be taken when planning to install a swim spa and fill it with water As it takes time for the water to fill the swim spa and reach the proper minimum water level the water entering the various plumbing lines and equipment may...

Page 53: ...relieve an airlock situation loosen the pump union on the discharge of the pump This pump union is indicated by an arrow in the picture Water should leak out of the union once the air has been removed Tighten the union and test the pump for proper operation Repeat this process if needed 8 Adjust water chemistry according to the instructions provided in the Water Maintenance section 9 Your swim spa...

Page 54: ...masterspas com resources 52 DO NOT DIVE SWIM SPA CONTROLS ICON SPA TOUCH THE MAIN SCREEN 100 DO NOT DIVE 5 29 pm 5 29 pm 5 29 pm ...

Page 55: ...een Various features and main menus can be accessed from this screen The actual water temperature can be seen and the Set Temperature can be adjusted Time of Day Ozone and Filter Cycle status is visible along with other messages and alerts The selected Temperature Range is indicated in the upper left corner The Swim Spa Equipment Control Icon in the bottom left corner will bubble if any pump is ru...

Page 56: ...press and hold the word Lock in the title bar for 5 seconds until the text and icon change to the opposite state 8 Invert or flip Screen 9 Set Temperature Up Adjust set temperature higher 10 Current water temperature Displays current water temperature 11 Temperature Scale Indicates if the temperature is in Fahrenheit or C Celsius 12 Set Temperature Down Adjust set temperature lower 13 Message Wait...

Page 57: ...e specific features that can be adjusted by the control panel can be modified 18 Light is turned ON Light is turned OFF Light is Disabled NAVIGATION Navigating the entire menu structure is done by touching the screen The screen selections indicated below can be selected to take you to additional menus Touch one of these to enter a different screen with additional controls Most menu screens time ou...

Page 58: ... at certain times an indicator may appear showing that a message is waiting Touch this indicator to go to the Message Display Screen On that Screen some of the messages can be dismissed 5 29 pm Warning Message is Waiting SWIM SPA CONTROLS ICON SPA TOUCH THE MAIN SCREEN ...

Page 59: ... Range and Low Temperature Range you need to go to the Settings Screen PRESS AND HOLD If Up or Down is pressed and held the temperature will continue to change until you stop pressing or until the Temperature Range limits are reached 5 29 pm Adjusts Set Temperature Up Adjusts Set Temperature Down LIGHTS The Lights Icon turns the lights if equipped inside your swim spa on or off If your swim spa is...

Page 60: ...evices Some devices like pumps may have more than one ON state so the icon will change to reflect the state of the equipment Below are some examples of 2 speed Pump indicators Jets Off Jets Low Jets High If the swim spa has a Circulation Pump a Circulation Pump Icon will appear to indicate its activity but outside of Priming Mode the Circulation Pump cannot be controlled directly If equipped it is...

Page 61: ...ENT If an Up or Down button is shown and pressed when on an editing page and a value has been selected highlighted the value can be increased by pressing the Up Arrow or decreased by pressing the Down Arrow INVERT Will appear on upper right on all screens Time of Day 12 16 pm Increase Invert Save Selected Value ...

Page 62: ... Save Button it means Back or Exit It appears on editing screens before you have changed any value as well as on all other screens When you see both the Back button and an Active Save button the Save button will Save turning the green selection to white while the Back button will Cancel If the screen times out due to no activity it will act like Cancel Time of Day 12 15 pm Time of Day 12 16 pm Bac...

Page 63: ...om of the screen it takes you to the previous page PAGE UP DOWN If an Up or Down button is shown and pressed when on a page with a text list the list can be scrolled a page at a time Settings Heat Time Lock Reminders Filter Hold System Information Cleanup Cycle Off Filtration F2 Ozone On Heat Mode Rest Spa State Running Temp Range High Temp Limit 99 F Settings Cleanup Units Language Info Utilities ...

Page 64: ...s reasons with a common use being a ready to use setting vs a vacation setting Each range maintains its own set temperature as programmed by the user This way when a range is chosen the swim spa will heat to the set temperature associated with that range Check the set water temperature and consider lowering it for the times when the swim spa will typically not be in use High Range can be set betwe...

Page 65: ... freezing temperatures NON CIRCULATION MODE 2 speed Pump 1 When the heater pump has come on automatically for example for heating or polling you can switch between low speed and high speed but you cannot turn the heater pump off CIRCULATION MODE If the swim spa is configured for 24hr circulation the heater pump generally runs continuously Since the heater pump is always running the swim spa will m...

Page 66: ...ow the pumps to continue to run Turn the swim spa off then back on and repeat the process NOTE Turning the power off and back on again will initiate a new pump priming session Do not do this more than 5 times If the pump s will not prime shut off the power to the swim spa and see instructions for relieving an air lock in the Initial Swim Spa Setup section IMPORTANT A pump should not be allowed to ...

Page 67: ...1 Most circulation pumps operate continuously 24 hours with the exception of turning off for 30 minutes at a time when the water temperature reaches 3 F 1 5 C above the set temperature most likely to happen in warm climates or if set temperature is lowered set below the current water temperature This is the typical mode for most swim spas with a dedicated circulation pump 2 A programmable circulat...

Page 68: ...ns CLEAN UP CYCLE OPTIONAL When a pump is turned on by a button press a clean up cycle begins 30 minutes after the pump is turned off or times out The heat filter pump and the ozone generator will run for 30 minutes or more depending on the system If the swim spa has a 24hr circulation pump which performs as the heat and filter pump the cleanup cycle will not apply as the 24hr circulation pump pro...

Page 69: ...o make changes to the highlighted green field You can toggle between hours and minutes to make changes by touching the numbers on the screen When finished Save and the green field will turn white Time of Day 11 16 pm Time of Day 12 15 pm Information Message Code 40 Set the time Exit 5 29 pm If no time of day is set in the memory an Information Screen will appear If you exit it an Information Icon ...

Page 70: ... FILTER CYCLE 2 OPTIONAL FILTRATION Filter Cycle 2 is OFF by default on most systems Press 1 to view Filter 1 Press 2 once to view Filter 2 Press 2 again to turn Filter 2 ON or OFF When Filter Cycle 2 is ON it can be adjusted in the same manner as Filter Cycle 1 It is possible to overlap Filter Cycle 1 and Filter Cycle 2 which will shorten overall filtration by the overlap amount Filtration Start ...

Page 71: ...ne using the swim spa so all jets get water flow during purge cycles If the Filter Cycle 1 duration is set for 24 hours enabling Filter Cycle 2 will initiate a purge when Filter Cycle 2 is programmed to begin THE MEANING OF FILTER CYCLES 1 The heating pump always runs during the filter cycle 2 In Rest Mode heating only occurs during the filter cycle 3 Purges happen at the start of each filter cycl...

Page 72: ... Messages They can be seen but not changed or edited The same steps are used to Lock and Unlock Panel or Settings TO LOCK 1 Select Settings Icon if it says Unlocked or Panel Icon if it says Unlocked 2 Press and hold the word Lock in the title bar for at least 5 seconds TO UNLOCK 1 Select Settings Icon if it says Locked or Panel Icon if it says Locked 2 Press and hold the word Lock in the title bar...

Page 73: ...e is used to disable the swim spa equipment during service functions like cleaning or replacing the filter Hold Mode will last for 1 hour unless the mode is exited manually If swim spa service will require more than an hour it may be best to simply shut down power to the swim spa Touch Back to exit Hold Mode System Hold Holding for 1 00 M0XX is a Message Code Codes like this will be seen in the Me...

Page 74: ...r you ve last touched the screen Utilities Panel Messages GFCI Test MESSAGES LOG The Messages Log is a record of the last 24 errors or messages that can be reviewed by a service tech Use the Up and Down buttons to view each of the messages When Priming Mode shows in the Messages Log it is not an error Rather it is used to keep track of swim spa restarts GFCI TEST Feature not available on all syste...

Page 75: ...lay to change the clock between 12 HR and 24 HR display Reminders are preprogrammed routine maintenance reminders that appear on the Main Screen as at different intervals and will help guide you in taking care of your swim spa Press Reminders to turn them ON which displays as Yes or OFF Displays as No This will allow reminders like Clean Filters to appear To see a full listing of Reminder Messages...

Page 76: ...he Settings Screen takes you to the Cleanup Cycle screen NOTE Cleanup cycles do not apply to systems set for 24hr circulation pump mode as the circulation pump performs as the heat and filter pump to provide constant filtration LANGUAGE The Language Icon on the Settings Screen takes you to the Language Screen Change the language displayed on the panel by pressing the arrow keys The light grey high...

Page 77: ...plays the checksum for the system configuration file CURRENT SETUP Displays the currently selected Configuration Setup Number DIP SWITCH SETTINGS Displays a number that represents the DIP switch positions of S1 on the main circuit board HEATER VOLTAGE Feature not used on CE rated systems Displays the operating voltage configured for the heater HEATER WATTAGE AS CONFIGURED IN SOFTWARE CE Systems On...

Page 78: ...GFCI The GFCI should trip within several seconds and the swim spa should shut down If it does not shut down the power and manually verify that a GFCI breaker is installed and that the circuit and swim spa are wired correctly Verify the function of the GFCI with its own test button Restore power to the swim spa and repeat the GFCI Trip Test Once the GFCI is tripped by the test causing the swim spa ...

Page 79: ...disabled System will auto reset when the swim spa water temp is below 108 F 42 2 C Check for extended pump operation i e filter cycle durations or extended swim spa pump use beyond the 15 minute timeouts and warm ambient temperatures Warning Message Code 1 Possible freezing condition Exit POSSIBLE FREEZING CONDITION A potential freeze condition has been detected or the Aux Freeze Switch has closed...

Page 80: ...FLOW RELATED CHECKS Check filters for possible blockage Try cleaning or replacing filters especially if swim spa is equipped with 24 hour circulation pump Check for low water level suction flow restrictions i e any leaves or debris pulled against suction fittings in bottom of swim spa shell closed valves too many closed jets and pump prime air locked pump see initial swim spa setup for instruction...

Page 81: ...ot receiving communication from the System Contact your Master Spas dealer or service organization TEST SOFTWARE INSTALLED The Control System is operating with test software Contact your Master Spas dealer or service organization Error Message Code 31 Sensor A fault Call for service Exit SENSOR A FAULT SENOR B FAULT SENSOR A M031 SENSOR B M032 A temperature sensor or sensor circuit has failed Cont...

Page 82: ...D SYSTEM COULD NOT TEST THE GFCI M036 North America Only May indicate an unsafe installation Contact your Master Spas dealer or service organization as well as your electrician A GFCI replacement will require an electrician A PUMP MAY BE STUCK ON M034 Water may be overheated POWER DOWN THE SWIM SPA DO NOT ENTER THE WATER Contact your Master Spas dealer or service organization HOT FAULT M035 A Pump...

Page 83: ... and adjust with the appropriate chemicals CLEAN THE FILTER May appear on a regular schedule i e every 30 days TEST THE GFCI OR RCD May appear on a regular schedule i e every 30 days The GFCI or RCD is an important safety device and must be tested on a regular basis to verify its reliability Every user should be trained to safely test and reset the GFCI or RCD associated with the swim spa installa...

Page 84: ...spa function and sanitary conditions EcoPur elements should be replaced every 180 days Refer to Cleaning Your Filter Elements section in Routine Maintenance CHANGE THE UV May appear on a regular schedule i e every 18 months Change the UV as instructed in the Mast3rPur section This is a general message and may not apply if swim spa is not equipped with UV CHECK OZONE May appear on a regular schedul...

Page 85: ...anging the Set Temperature while the numbers are flashing in the LCD Pressing the LIGHT button while the numbers are flashing will enter the menus The menus can be exited with certain button presses Or simply waiting for several seconds will return the panel operation to normal Main Screen SET While the Temperature is still flashing press Light SET RANGE READY RANGE FLTR1 Main Screen READY RANGE F...

Page 86: ... pump is operating but there is no water flow after 10 seconds of running shut the pump off for 5 10 seconds and then back on for 5 10 seconds Repeat until water begins flowing this means the pump is primed Also select the other pumps to turn them on and perform this priming process if necessary If the pumps have not primed after 4 5 minutes and water is not flowing from the jets in the swim spa d...

Page 87: ...ow and the ozone generator will run during filtration On 24 hour circulation systems the ozone will run with the 24 hour circulation pump The system is factory programmed with two filter cycles that will run 10 minutes after power up The filter duration is programmable At the start of each filter cycle Pump 2 if there is one will run briefly to purge its plumbing to maintain good water quality FRE...

Page 88: ...MP button will cause the temperature to flash and then the next press will change the temperature in the opposite direction e g DOWN The temperature can be set between 80 F 26 C and 104 F 40 C Consider that the comfortable temperature range during use may be lower than the maximum safe temperature Check the set water temperature and consider lowering it for the times when the swim spa will typical...

Page 89: ... temperature heat as needed and refresh the temperature display This is known as polling Rest Mode If the swim spa is not going to be used for prolonged period of time consider using this mode which will only allow heating during programmed filter cycles Since polling does not occur the temperature display may not show a current temperature until the heater pump has been running for a minute or tw...

Page 90: ... the LCD SET RANGE Main Screen READY RANGE FLTR12 Main Screen READY RANGE FLTR12 Waiting Several Seconds Reverts to Original Setting To Set If Filter Cycle 2 is enabled Filter 12 will appear in the LCD If Filter is disabled Filter 1 will appear PURGE CYCLES In order to maintain sanitary conditions as well as protect against freezing all pumps will purge water from their respective plumbing by runn...

Page 91: ...4 hour Circulation Pump will run by itself when Priming Mode is exited WATER TEMPERATURE IS UNKNOWN After the pump has been running for 1 minute the temperature will be displayed TOO COLD FREEZE PROTECTION A potential freeze condition has been detected and all pumps are activated All pumps are on for at least 4 minutes after the potential freeze condition has ended In some cases pumps may turn on ...

Page 92: ...ow Related Checks below HEATER IS TOO HOT One of the water temp sensors has detected 118 F 47 8 C in the heater and the swim spa is shut down You must press any button to reset when water is below 108 F 42 2 C See Flow Related Checks below A RESET MESSAGE MAY APPEAR WITH OTHER MESSAGES Some errors may require power to be removed and restored FLOW RELATED CHECKS Check filters for possible blockage ...

Page 93: ...rvice organization SENSOR FAILURE SENSOR A SENSOR B A temperature sensor or sensor circuit has failed Contact your Master Spas dealer or service organization NO COMMUNICATIONS The control panel is not receiving communication from the System Contact your Master Spas dealer or service organization F OR C IS REPLACED BY T The Control System is in Test Mode Contact your Master Spas dealer or service o...

Page 94: ...rmally for a period of time MEMORY FAILURE CLOCK ERROR Contact your Master Spas dealer or service organization CONFIGURATION ERROR SWIM SPA WILL NOT START UP Contact your Master Spas dealer or service organization A PUMP APPEARS TO BE STUCK ON Water may be overheated POWER DOWN THE SWIM SPA DO NOT ENTER THE WATER Contact your Master Spas dealer or service organization A PUMP APPEARS TO HAVE BEEN S...

Page 95: ...ning on or off Jets 1 and or Jets 2 from the Spa Control Panel in conjunction with adjusting the large water diverter s along the top perimeter of the spa By using the pump s and water diverter controls you can divert more or less water to flow through these jets to further vary the current It is best to turn the jet pumps off before adjusting the water diverter controls For diverter location and ...

Page 96: ...94 DO NOT DIVE SWIM SPA CONTROLS PUMP CONTROL DIAGRAM INT THERAPOOL SE Pump 1A Pump 1B Pump 1B Pump 2 Pump 1 A B Diverter Pump 2B Air Control Water Feature Control Pump 1A Air Control Pump 2 REV 012019 ...

Page 97: ...ONTROL DIAGRAM INT THERAPOOL D Pump 1B Pump 2B Pump 2A Pump 2A Pump 1B Pump 2A Pump 1 A B Diverter Pump 2 A B Diverter Pump 2B Air Control Water Feature Diverter Pump 2A Air Control Pump 1A Air Control Pump 1B Air Control REV 012019 Pump 1A ...

Page 98: ...96 DO NOT DIVE SWIM SPA CONTROLS PUMP CONTROL DIAGRAM INT THERAPOOL 13 H2X Therapool 13 Pump 1 Pump 2 Air Control Air Control Pump 2 Pump 2 Pump 1 Pump 1 Pump 1 Pump 2 REV 012019 ...

Page 99: ... Pump 2B Bottom Pump 1B Top Pump 1A Pump 1A Pump 1A Pump 2A Pump 2A Pump 1A Pump 2A Air Control Pump 1 A B Diverter Pump 1A Air Control Pump 2 A B Diverter 0 2018 H2X Trainer 12 12 04 17 REV 012019 Therapy Cove Standing SWIM SPA CONTROLS PUMP CONTROL DIAGRAM INT TRAINER 12 ...

Page 100: ...p 2 A B Diverter Pump 2A Air Control Water Feature Control Pump 2 Remote Pump 2A Air Control Therapy Cove Pump 2A Standing P u m p 2 A Corner Seat Pump 2A Air Control Standing Therapy Cove 0 2018 H2X Trainer 15 CP 12 04 17 REV 012019 Pump 1 Laminar Jet Pump 1 Laminar Jet Pump 1 Laminar Jet SWIM SPA CONTROLS PUMP CONTROL DIAGRAM INT TRAINER 15 15D ...

Page 101: ...A Pump 2 Remote Pump 2A Pump 1A Water Feature Diverter Pump 1A Air Control Pump 2 A B Diverter Swim Pump 1B Top Swim Pump 2B Bottom Pump 2A Air Control Pump 1 A B Diverter 2018 H2X Trainer 18 CP REV 012019 Therapy Cove Standing SWIM SPA CONTROLS PUMP CONTROL DIAGRAM INT TRAINER 18D ...

Page 102: ...apy Standing Swim Pump 2B Bottom Swim Pump 1 Top Cove Spa Pump 2B Swim Pump 2 Laminar Jet Swim Pump 2 A B Diverter Swim Pump 2B Air Control Swim Pump 1 Air Control Pump 2A Laminar Jet Control Swim Pump 2 Swim Pump 2 Laminar Jets Swim Pump 2 Laminar Jet Swim Pump 2 Laminar Jets H2X Trainer 19 CP Model Number Date Revision 0 12 04 17 2018 H2X Trainer 19 CP REV 012019 SWIM SPA CONTROLS PUMP CONTROL D...

Page 103: ... A B Diverter Pump 2A Pump 3 A B Diverter Pump 3A Air Control Pump 1 Water Feature Control Pump 3A Air Control Therapy Cove Pump 3A Standing P u m p 3 A Corner Seat Standing Therapy Cove REV 012019 Pump 1 Laminar Jet Pump 1 Laminar Jet Pump 1 Spa Touch Panel Spa Side Spa Touch Panel Swim Side Pump 2 VSP 1 Pump 3 VSP 2 Laminar Jet ...

Page 104: ...er 18D Pump 3A Air Control Pump 3A Pump 3A Pump 1 Pump 2A Water Feature Diverter Pump 2A Air Control Pump 3 A B Diverter Pump 3A Air Control Pump 2 A B Diverter REV 012019 Therapy Cove Standing Pump 1 Pump 3B Pump 2B Spa Touch Panel Spa Side Spa Touch Panel Swim Side Pump 2 VSP 1 Pump 3 VSP 2 ...

Page 105: ...erter Spa Pump 1 Swim Pump 3A Air Control Standing Therapy Cove Water Feature Control Spa Pump 2 Spa Pump 2A Therapy Standing Cove Spa Pump 2B Swim Pump 1 Laminar Jet Swim Pump 3 A B Diverter Pump 3A Laminar Jet Control Swim Pump 1 Swim Pump 1 Laminar Jets Swim Pump 1 Laminar Jet Swim Pump 1 Laminar Jets REV 012019 Pump 1 Pump 3B Pump 2B Pump 2 VSP 1 Pump 3 VSP 2 ...

Page 106: ...n use HANDHELD REMOTE CONTROL SYNCHRONIZING The remote should already be paired from the factory but if you need to synchronize the remote follow the steps below 1 Make sure BlueCube Media Player is powered ON red LED 2 Put the remote within 20 inches 0 5 meter of the BlueCube Media Player 3 Press and hold MODE PAIR MODE on remote control untiI the LCD shows Pairing in Progress Release the button ...

Page 107: ...n Press and hold No function Press once Listen to FM preset station 1 Press and hold Set preset FM station 1 2 Press once No function Press and hold No function Press once Listen to FM preset station 2 Press and hold Set preset FM station 2 3 Press once No function Press and hold No function Press once Listen to FM preset station 3 Press and hold Set preset FM station 3 EXT Trigger Press once No f...

Page 108: ...g file 5 Press and hold FAST REWIND FAST FORWARD buttons to fast forward fast rewind the song file 6 Previous next track and volume up down can be controlled directly from your Bluetooth device or directly from the BlueCube Media Player remote control BLUETOOTH MULTI LINK A second Bluetooth device can pair to the BlueCube Media Player even when it has been paired to another Bluetooth device The se...

Page 109: ...eek another station 2 Press once FAST REWIND FAST FORWARD to 0 05kHz or 0 05kHz to the frequency SAVING RADIO CHANNEL TO MEMORY To save the current frequency to memory press and hold the or for more than 2 seconds The station will be stored into relevant button LISTENING TO SAVED RADIO MEMORY Press the or preset button once to listen to the station stored in that button ADJUST VOLUME LEVEL 1 Press...

Page 110: ...t 3 In the audio menu press and hold AUDIO AUDIO to save and exit the audio menu back to the original mode If you have chosen preset equalizer Rock Classic or Pop the previous Bass Treble settings will be overridden VIRTUAL BASS VBASS Virtual Bass VBass boosts the bass of the audio signal using the latest DSP technology and is particularly useful when used with very small speakers to create percei...

Page 111: ...e Light Package is available for most deep swim spa models This feature utilizes a light sensor to turn on as daylight diminishes dusk and remains on through the night You can manually shut off the lights by pressing the power button located on the light sensor found on the short seated end of your swim spa The Wave Lighting feature is only activated by darkness It will not turn on during daylight...

Page 112: ...ter Group Wi Fi Spa Control App This app is available for Apple or Android devices Please refer to the Balboa Water Group website and mobile device app for operation information http www balboawater com bwa NOTE WiFi Module is not available for all swim spa models If this option was not added from the factory see your Master Spas dealer for further details and compatibility ...

Page 113: ...afe place 4 Gently pull the Lamp Wires till the top of the UV Lamp is out of the Lamp Retainer Grasp the white ceramic end of the UV Lamp and pull until it is fully removed IF YOU ARE NOT REPLACING THE LAMP DO NOT TOUCH THE UV LAMP GLASS WITH YOUR BARE HANDS The oils on your hands can cause hot spots on the lamp and shorten its life If oil from your fingers is left on the lamp glass clean it off w...

Page 114: ...Isolation Valves the swim spa must be drained below where the Spa Solar Eclipse is mounted 2 Remove the Upper Enclosure Assembly and UV Lamp as described in the UV Lamp Removal instructions and set aside in a safe place 3 Remove the two Retainer Screws and Retainer Washer from the top of the Lamp Retainer and slowly pull the Lamp Retainer out of the UV Chamber Cap CAUTION If there is any water rem...

Page 115: ...p retainer is snug Be careful not to over tighten and damage lamp retainer If leaking continues contact your Master Spas dealer for service 6 SHUT DOWN the swim spa once you have confirmed that there are no leaks 7 Install the UV Lamp as described in the Installing the UV Lamp instructions 8 Reinstall the Upper Enclosure Assembly to the Enclosure Base 9 The unit is now ready for normal operation C...

Page 116: ...iffness Chlorine bleach and water mixture isopropyl rubbing alcohol or other household cleaner such as SoftScrub Simple Green and 409 can be used to clean the pads Be sure any soap or cleaning product is thoroughly rinsed from the pads and swim spa shell and this residue is removed before re filling swim spa to prevent foaming Always promptly attend to and clean any noticeable stains Never Allow s...

Page 117: ...the applicable components Jet internals are warranted against malfunctions due to defects in material and workmanship for a period of 3 years from the date of original retail purchase Master Spas will provide replacement jet internal parts only The cost of shipping and installation of any jet internals is the sole responsibility of the purchaser 3 YEARS SOFTTREAD FLOOR SYSTEM BY SWIMDEK Master Spa...

Page 118: ...p and materials If the Wave Lighting system or any of its components thereof has malfunctioned due to defects in workmanship or materials Master Spas will either repair or replace the applicable components of the Wave Lighting system parts and labor 1 YEAR OZONATOR Master Spas warrants to the original retail purchaser that the factory installed ozonator will not malfunction due to defects in mater...

Page 119: ... applicable components Jet internals are warranted against malfunctions due to defects in material and workmanship for a period of 5 years from the date of original retail purchase Master Spas will provide replacement jet internal parts only The cost of shipping and installation of any jet internals is the sole responsibility of the purchaser 3 YEARS SOFTTREAD FLOOR SYSTEM BY SWIMDEK Master Spas w...

Page 120: ...d materials If the Wave Lighting system or any of its components thereof has malfunctioned due to defects in workmanship or materials Master Spas will either repair or replace the applicable components of the Wave Lighting system parts and labor 1 YEAR OZONATOR Master Spas warrants to the original retail purchaser that the factory installed ozonator will not malfunction due to defects in materials...

Page 121: ...nstallation improper water chemistry improper maintenance or lack of normal maintenance as prescribed in the Master Spas Owner s Manual an act of God weather conditions or other damage from causes beyond the control of Master Spas Misuse or abuse shall mean operation of the swim spa other than in conformity with the Master Spas Owner s Manual Such misuse and abuse shall include but not be limited ...

Page 122: ...e right for its dealers or approved service centers to collect from the retail purchaser reasonable travel expenses In addition access charges will be assessed if the swim spa is not reasonably accessible for inspection repair or replacement This limited warranty is extended only to the original retail purchaser and is not transferable This limited warranty becomes void upon the transfer of owners...

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Page 132: ...ed in our written limited warranty Your dealer is an independent businessperson or company and not an employee or agent of Master Spas LLC We cannot and do not accept any responsibility or liability for any other representations statements or contracts made by any dealer beyond the provisions of our written limited warranty Master Spas H2X Fitness Swim Spas Master Blaster and EcoPur are registered...